Birdie is the Manager of Retailer Success at Happy Returns, a service for shoppers and retailers that solves the #1 pain point of online shopping: returns. Birdie manages all current retailer relationships and leads the entire retail sales team. Prior to Happy Returns, Birdie worked at Trunk Club for 6 years. She began her career as a top performing stylist and in her promotion to Head of Office, she was responsible for recruiting and building their first expansion office in Dallas, TX. Her time at Trunk Club Los Angeles was spent mentoring and developing a entirely new division of their sales team.
Global Managing Director, Post and Parcel industry
Brody Buhler is the global managing director of Accenture’s post and parcel industry group, leading a team of more than 1,800 postal consultants working with more than 20 major post and parcel clients around the world. Brody has worked with leading post and parcel organizations on a variety of projects including strategy, transformation, analytics, operations and large-scale program management. He has deep experience in post and parcel operations, digital, sales, marketing, mail and parcel tracking and revenue protection programs. Before joining Accenture, Brody owned a software development company that focused on production and quality control software. He has a Bachelor of Science degree in accounting and a Master of Accountancy degree, both from Brigham Young University, Utah. He lives with his wife and children in Virginia, U.S.A
John founded The PostalVision 2020 Initiative in 2010 to acknowledge and address the impact of the approaching tsunami of digital disruptive innovation that was barreling down on our traditional USPS operating model. He sensed a critical need to expose the crisis and collectively discuss what to do about it in an open and objective conversation with all stakeholders.
Having started his career in the seventies as a Postal Service disrupter himself by founding Calico Air Courier, then merging it into DHL, John spent the next few decades pushing the postal/parcel envelope at DHL, TNT Skypak, Purolator Courier and pioneer online shipping system developer, Milestone Systems, creator of Click&Send, before beginning his strategy consulting practice advising USPS. Under Coopers & Lybrand and PwC, he thought-led projects on the USPS’s Expedited & Package Services Business Plan, PostOffice Online and International Business Unit strategy. For the latter he led the breakthrough alliance with DHL to create Global Express Guaranteed, the first co-branded USPS product with a competitor.
John and his Ursa Major colleagues have advised mailing and express delivery industry leaders, as well as start-ups on strategic issues in the progressively integrating mail and parcel value chain. John has played key advisory roles in several USPS-OIG studies regarding Expanding the Postal Platform into the Digital World, Parcel Strategy, Retail Strategy and IP Strategy. As a well-known and highly respected postal industry expert, John has appeared on CNBC, NPR’s Morning Edition and Marketplace; has been interviewed by the Wall Street Journal, Washington Post, Kiplinger Letter, Post & Parcel and E-Commerce Bytes; has authored Op-Eds for The Hill; is a familiar speaker at industry conferences in the U.S and abroad and has written numerous articles for trade publications.
Gene Ficarra, Assistant Vice President of Commercial Sales and Operations at SourceAmerica, brings more than thirty years in launching, building, and managing new lines of business. Established in 1974, SourceAmerica creates job opportunities for a skilled and dedicated workforce of people with disabilities. SourceAmerica is the vital link between the federal government and commercial companies that procure the products and services provided by this exceptional workforce via a network of more than 750 community-based nonprofit agencies (NPAs). Areas of focus for SourceAmerica’s Commercial business development include Recycling, Commercial Products, Consumer Product Packaging, Staffing, and eCommerce. Mr. Ficarra joined SourceAmerica in 2007 as the Senior Program Manager for the Supply Chain Management services, and he launched new lines of business nationwide to include Supply Chain Management, Reverse Logistics, and Facilities Management. Prior to joining SourceAmerica, he served as Vice President, Operations for Goodwill of Greater Washington, Supply Chain Management Subject Matter Expert for Goodwill International, Director of Logistics for a national retail company, and President and Owner of a chain of businesses in the New York City metropolitan area. Mr. Ficarra has a Bachelor of Science degree from the State University College at Buffalo.
Dr. Michael Galbreth recently joined the University of Tennessee’s Haslam College of Business as the Pilot Corporation Chair of Excellence and the new Head of the Department of Business Analytics and Statistics. He joins Haslam from the University of South Carolina, where he was a faculty member in the Management Science Department for the previous 12 years. His research on product returns and reverse logistics has been published extensively in leading academic journals. As a part of his editorial roles at three top research publications, he frequently evaluates new and innovative research related to reverse product flows.
Al Gerrie is CEO of ZigZag Global Ltd – ZigZag Global is a software solution to help ecommerce retailers manage returns globally. The ZigZag platform connects major retailers to a global network of over 200 warehouses to over 60 couriers and 26 marketplaces in over 130 countries. Our mission is to help retailers become more sustainable whilst cutting costs and improving the speed of customer refunds by getting stock back in the supply chain more quickly.
Multichannel Consultant with WeArePentagon.com, the leading eBay, Amazon and Rakuten managed service provider with clients including BMW, Ann Summers, Halfords, Toshiba, Co Op Group, Dabs, Peacocks, Suzuki, Nissan, Blue Inc, Toshiba and SportsDirect.
Nicholas Isasi is the Executive Vice President at DM Transportation based in Boyertown, Pa. (www.dmtrans.com). DM offers logistics management solutions to companies focused on solving their forward and reverse shipping challenges. In addition to currently working with a number of widely recognized ecommerce and retail clients Nicholas previously managed logistics for Time Warner which included Time, AOL, Time Warner Cable, HBO, Atlantic and Elektra Records, Warner Brothers Studios and New Line Cinema.
Kohlmeier joined Florence Corporation September, 2003 where she is responsible for sales, customer service, marketing, and new product/market development. Florence is the recognized leader in developing and supplying secure, centralized mail and parcel delivery equipment in North America. In 2013, Package Concierge® and Florence started developing automated parcel locker solutions focused on solving package management issues for apartment communities. The Package Concierge® solution is now the leading electronic package management solution in the U.S. Both Florence Corporation and Package Concierge® are part of the Gibraltar Industries family of companies.
Greg Lowell is a senior Advisor to Deloitte, focused on Customer Strategy topics. For over 20 years, Greg has served as a trusted advisor to Fortune 500 Companies across industries, including extensive experience working with senior executives of many leading Posts and Banks around the world. Prior to working with Deloitte, he was a Managing Director in Accenture’s Strategy practice. Greg has also been involved in starting multiple consulting firms focused on applying a combination of customer strategy, analytics, and digital innovation to retailing and marketing topics.
Adriel Lubarsky is Director of Business Development at udelv, the world’s first self-driving last mile delivery vehicle. Prior to udelv, Adriel founded and invested in multiple startups. He is on the board of Unique Places to Save, a non-profit organization protecting the environment through entrepreneurial conservation. Adriel earned Business Administration and Philosophy degrees from The University of North Carolina at Chapel Hill as a member of the GLOBE International Business Program.
Dennis Nicoski was named acting senior vice president of sales and customer relations for the USPS in March 2018. He oversees the direction and management of the Sales organization, as well as business and customer support provided by the Business Service Network (BSN) and Customer Care Centers. Nicoski is responsible for the following: customer acquisition; business and residential customer service support; revenue growth and retention; business development; and improving USPS market competitiveness and sales for all commercial mailers, including small, mid-sized and large businesses. He reports to the chief customer and marketing officer and executive vice president. Before this role, Nicoski served as the director of field sales strategy and contracts, where he oversaw the development of customized mailing and shipping solutions for the nation’s largest mailers and shippers.
Nicoski began his Postal Service career in Minneapolis in 1984. His career experience includes a variety of management and staff positions in marketing, sales, customer service, retail and operations support in Minneapolis and Duluth, MN; Chicago, IL; St. Louis, MO; and Washington, D.C. Nicoski is a 2004 graduate of the Advanced Leadership Program and received a Bachelor of Arts degree in English from the University of Michigan.
Dan O’Toole is the Ceo and inventor of DroneDek. Dan is the holder of two US Patents including the newly issued DroneDek Patent. DroneDek is set to disrupt the package delivery industry with its smart mailbox solution. He graduated with a BS in Marketing from Ball State University in 1986. Dan has been married to his wife Stacy for over 30 years. Together they have 4 children; Steve 29, Reese 28, Lora 19 and Bryce 12. Dan resides in Carmel, Indiana. He is a serial entrepreneur and is involved in commercial real estate, facility maintenance and construction as well as auto sales. In his spare time he enjoys gambling and collecting muscle cars. Please feel free to contact Dan at 317.694.7520 or Sales@DroneDek.com
James M. Rallo serves as President Retail Supply Chain Group. RSCG helps hundreds of the world’s top retailers and consumer OEMs maximize return for overstock and returned inventory while enhancing and protecting their brands through multi-channel remarketing, return to vendor outsourcing, and product refurbishment. Under his leadership, the team provides clients with better service, scale, and results than any other provider, ensuring the full value of their surplus is captured. Jim previously served as Chief Financial Officer and Treasurer of Liquidity Services from 2005 to 2015.
Gary Reblin, Vice President of Product Innovation, USPS, is responsible for product development for all mail and shipping products as well as innovation as USPS integrates with emerging technologies. Reblin reports to the chief customer and marketing officer and executive vice president. Prior to this position, Reblin has held a variety of positions within the USPS including Vice President of New Products and Innovation, Vice President Domestic Products, Vice President of Shipping Services, and Vice President of Expedited Shipping.
A 23-year postal veteran, Reblin has led many successful product and service innovations, including developing most of the popular Flat Rate and Regional Rate Products and Every Door Direct Mail. He was previously the manager of Intelligent Mail Planning and Standards, where he led the Postal Service’s efforts to upgrade its technical infrastructure and develop the Intelligent Mail barcode, which has enabled the Postal Service to identify and track every piece of U.S. Mail. He has also served in other key management positions in Engineering, where he helped set the strategic direction for letter and flat automation programs. Reblin holds a degree in industrial engineering and operations research from the University of Massachusetts, Amherst, and a Master of Business Administration from Strayer University.
A proven leader in supply chain management operations, Don Riley has held positions in Forward and Reverse Logistics in the wireless industry for more than twenty years. As Verizon’s Inventory Manager and Financial Operations Director for the Northeastern United States region, Don drastically improved inventory turnover, cutting days sales of inventory substantially in the process. He went on to serve as Director of Global Supply Chain Management for Assurant Solutions and Vice President of Operations for Bithgroup Technologies and later, Viking Technology. Most recently he served as COO & VP- Sales for Asset Science, LLC in the Connected Device Test/Diagnostics arena.
As Senior Director -Strategic Accounts, Don is focused on evolving the HIVE enterprise platform, building a robust partner alliance and supporting the company’s effort in developing a best-in-class Supply Chain Data Control Tower for the connected device ecosystem.
David Robinson is Vice President of Client Innovation for Pitney Bowes, with his focus being value creation for Pitney Bowes clients. Dave started with Pitney Bowes in 2000 and has been fortunate to have served in a variety of roles, across different business units for 16 of the past 18 years (2 years outside of PB). Nearly every role he served had a focus on serving the client and working to ensure their success.
Pitney Bowes is a global technology company providing commerce solutions that power billions of transactions. Clients around the world, including 90 percent of the Fortune 500, rely on the accuracy and precision delivered by Pitney Bowes solutions, analytics, and APIs in the areas of ecommerce fulfillment, shipping and returns; cross-border ecommerce; presort services; office mailing and shipping; location data; and software. For nearly 100 years Pitney Bowes has been innovating and delivering technologies that remove the complexity of getting commerce transactions precisely right.
Tony Sciarrotta has held a variety of sales, marketing, and service positions in the consumer electronics industry for over 30 years, including Philips from 1988 through 2013.
Beginning in 1998, Tony began a returns management department and focused Philips on activities to reduce returns and their costs. Tony has worked with retailers and internal business groups to implement returns initiatives that became best-in-class industry practices. Tony also took responsibility for maximizing asset recovery of all returned consumer goods.
Since Philips, Tony has continued to consult and evangelize for improvements to consumer products to reduce returns, and to improve reverse logistics activities through his new role as Executive Director for the Reverse Logistics Association. The RLA has been the only global trade group for the reverse industry since 2002.
A 37-year veteran in the label and converting industry Ted specializes in design and engineering new innovation to create unique label products to help with evolving technologies. The past few years mostly in the ecommerce and online retail marketplaces. A native Californian Ted now resides on Whidbey Island in the Greater Seattle area with his wife and business partner Jan and their family of pets.
Kathy has worked for over 30 years in the postal industry, starting with 11 years at the USPS, then transitioning to a variety of industry roles including Vice President of the Association for Postal Commerce (PostCom), before starting her own consulting business in 2000. Kathy recently was selected as Asst. Executive Director for the National Association of Presort Mailers (NAPM). In addition, for the past 18+ years, she has provide consulting services to mailing industry associations, as well as mailing software vendors, service providers and mail owners. She serves PostalVision2020 as Director of Community and Brand Development.
Jay L. Smith, Director, Product Management, Shipping, USPS, has been with the USPS for 26 years with much of his experience in the Sales organization. Most recently he was Manager of Strategic Account Operations where he led a team to close new sales opportunities and manage relationships with many of the largest domestic ecommerce companies. He has played a vital role in the development of innovative new products such as Parcel Select Same Day DDU Entry, Parcel Select Sunday Delivery and a number of other initiatives. Additionally, he has effectively negotiated several Package Service NSA’s for outbound & return shippers, Customized Delivery Agreements and Marketing Agreements. He is responsible for the management of all shipping products and the development, implementation and coordination of strategies consistent with long-term organizational goals that optimize volume, revenue contribution and drive business performance within the shipping market. Jay is graduate of Management Leadership Program, Sales Advanced Leadership Program, Advanced Leadership Program and Lean Six Sigma and Central Michigan University.
Peter Sobotta is the co-founder and CEO of ReturnLogic, a software and analytics company that helps retailers improve the customer experience and optimize their product returns strategy. Before starting ReturnLogic, Peter served 10 years in the U.S. Navy as a Supply Corps Officer providing logistics and operational support to forward deployed forces. After a successful naval career in logistics and later software development, Peter turned these skills to co-found and launch recoupIT, an Information Technology Asset Disposal business that he successfully grew and led for 10 years. As the CEO of ReturnLogic, Peter now helps ecommerce retailers successfully implement a returns strategy that wins customer loyalty and drives bottom line growth.
Dr. Ian Stanford is a Public Policy Analyst at the U.S. Postal Service Office of Inspector General’s Risk Analysis Research Center. His research focuses on how technological innovations and public policy can modernize and improve postal operations, particularly in the parcels market. Recently, he was part of a research team that wrote a white paper looking at how the Postal Service is adapting to ongoing trends in the Logistics Industry entitled The Evolving Logistics Landscape and the U.S. Postal Service. He currently leads a research team examining the role of the U.S. Postal Service plays in the reverse logistics industry. Dr. Stanford received a Ph.D. in Public Policy from George Mason University and holds an MA and BA in Mass Communication from Louisiana State University. Prior to joining the USPS-OIG, he worked at Trinity Washington University teaching Social Science Research Methods in the Business and Graduate Studies Program.
Ed joined Newgistics at the company’s inception and has since brought impressive expertise to his work with Fulfillment, Delivery and Returns technology architecture, along with distinguished leadership as a Software as a Service provider. Newgistics was acquired by Pitney Bowes in September 2017 and Ed is current Chief Architect for Fulfillment, Delivery and Returns for the Pitney Bowes Commerce Services group. Ed spent the first part of his career at IBM in semiconductor research and development and as an architect in IBM’s Global Services division. He has developed patented technology and led innovative technology development at Cirrus Logic, DSC/Alcatel, and Pervasive Software prior to joining Newgistics.
A lawyer by training, Michael began his career as a banking associate with a New York City corporate law firm. Following a stint with the Commodity Futures Trading Commission, he served as USPS International Law Counsel from 1990 to 1995. While there, Michael provided advice on the commercial aspects of the USPS’s international product offerings and wrote the winning response to L.L. Bean’s RFP for delivery service to Japan. He left the USPS in 1995 to form WorldPak, Inc., with the idea of providing U.S. mail order companies with an easy-to-use package delivery service to Canada. The service was virtual in the sense that WorldPak entered into agreements with partners for each step of the delivery process, from pickup, to linehaul, to customs clearance, to end delivery. It quickly became apparent that WorldPak needed to develop its own specialized software not only to interact with these partners, but also to supplement some of their out-of-date systems. Over time, WorldPak’s business shifted to providing some of its original partners with consulting, customer service, and IT-related services. Today, Michael makes sure that WorldPak’s employees focus on areas where they have actual first-hand operational experience, so that they can identify problems and then use their IT expertise to figure out how to solve them using the most appropriate modern technologies.
David Williams is a Distinguished Visiting Professor of Public Policy at George Mason University’s Schar School of Policy and Government. In addition, he was confirmed as a Governor on the U.S. Postal Service Board of Governors in 2018. He served as Inspector General for the USPS from 2003 until his recent retirement in 2016. Prior to that, Williams served as IG for five federal agencies, including the U.S. Nuclear Regulatory Commission, the Social Security Administration, the Department of the Treasury, the Tax Administration of the Department of Treasury, and Acting IG for HUD, while he was also serving at the Department of the Treasury.