Matt Swain is an Associate Director for InfoTrends, the leading worldwide market research and strategic consulting firm for the digital imaging and document solutions industry. He is responsible for driving global research and consulting initiatives in the document outsourcing and transaction output markets with a close eye on TransPromo, digital mailbox services, and the general shift to electronic presentment & payment. Mr. Swain’s comprehensive market research and forecasting on these topics has provided him with a fresh perspective on the drivers for change in the way that organizations deliver customer communications and how their customers prefer to interact with them. Mr. Swain is a frequent speaker at industry events, including presentations in Asia, Eastern and Western Europe, and throughout North America.

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