Global Postal Ecosystem Panel

Day 1 March 15th 11:00 am – 12:00 noon

Session Overview

Bernhard Bukovc, Chairman of the Switzerland-based Postal Innovation Platform (PIP) moderated this esteemed panel, including USPS Director of Strategic Planning Emil Dzuray [Note:  Preston Finley, USPS substituted for Mr. Dzuray]; head of the Development & innovation department at Swiss Post Claudia Pletscher, An Post Director of Innovation and Quality John McConnell and SingPost head of Customer Service group, Lily Loo.  Discussions focused on how our global postal ecosystem is transforming as a result of B2Me trends and strategic innovations that are proving successful in this challenging environment.

An in-depth coverage article on the session is available here


Our Favorite Postal Visionary Moments from this session:

If we [the USPS] can’t provide the service at a good price point and with consistency, businesses like Amazon, UPS, FedEx, can turn off whole ZIP codes all at once…and we would be out.  It’s a competitive landscape and they will shift to somebody else.  So we work very hard, look at all the trends, to see what we can leverage and do better.”  Preston Finley, USPS Strategic Planning.

Our innovation network includes universities, institutions, big companies, start-ups, and also competition…and together coupled with those partners we can combine competencies and make things fly – like our drone project we launched last summer where we are partnering with a start-up.”  Claudia Pletscher, SwissPost

“A big innovation change for us is making a decision  to try projects instead of just discussing them, to put them to our innovation board and make a decision to move ahead, whether positive or negative outcome.  Failure is an option.”    John McConnell, An Post.

We believe in defending our core – yes mail volume is decreasing, but what do we do – just stand and let ourselves down, or develop a growth strategy.  We say ‘protect the core but grow the wings’ and for us the ‘wings’ are ecommerce and logistics.”  Lily Loo, SingPost


Session Presentations

Global Postal Ecosystem Future Trends and Strategic Innovation

Check out the Video of this session on the PostalVision YouTube Channel


In the News

The Five Minute CIO:  John Cronin, An Post

An Post Smart Marketing Awards 

Venture Lab:  Swiss Post is a strong partner for innovators 

Matternet and Swiss Post to start payload trials with drones 

Singapore Post taps Citrix for Digital Transformation 

Transforming Singapore Post through Modern Technology