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PostalVision 2020 / 7.0 Speakers | PostalVision 2020





Sayed Naila Batool Pakistan Post

Syeda Naila Batool
Divisional Superintendent
Pakistan Post

Hailing from Central Superior Services (CSS) cadre of Pakistan civil services, Syeda Naila Batool is a Federal Government officer serving as Divisional Superintendent Pakistan Post since 2014. Her service experience years are less as number but count more for launching various new initiatives for Pakistan Post. Her first year field duties as Divisional Superintendent administering 250 Post Offices exposed her to various challenges faced by her department in internal functioning as well as responding to community aspirations; which comprises both urban and rural.

Well acquainted with IT, Syeda undertook the project of Data Digitization Services Delivery Program (DDSDP). In less than a year time, her Divisional post offices were not only well equipped with IT gadgetry but were also ensuring efficient service delivery. The DDSDP model was well applauded and followed horizontally and vertically. She also undertook digitization and updation of Pakistan Post in the branches of Military Pension disbursement and Postal Saving Bank. Syeda also focused on community services programs and launched Mobile Community Investment Counseling (MCIC) with a special focus on promoting investment culture among low income rural and urban families. This program gave reliability and credibility to investment schemes offered by Pakistan Post and resulted in manifold increased equity.

Syeda Naila Batool is also Hubert H. Humphrey Alumni, which is a professional development program for mid-career professionals funded by U.S Department of State. During her Humphrey year, she attended US National Postal Forum 2014, where she developed lifelong professional relations with many US Postal officials, all while gaining a deeper understanding of the more complex aspects of global postal mechanism.

Despite being a regular officer of Pakistan Post, Syeda is also an active member of Pakistan Post Reform Committee. The agenda of the Committee is to rebrand and revamp the Postal Department. It is a huge project which involves Public-Private Partnership, approved by the Prime Minister of Pakistan.  Prior to her career , she has six years of experience in teaching English as a foreign language and organizing workshops and conferences for students and faculty of different Colleges and universities in Pakistan. She also has experience in promoting education and social change through creative writing and journalism, having contributed many articles to several national periodicals on topics ranging from current affairs and national security to comparative linguistics and language learning. Syeda holds a bachelor’s degree in psychology from the University of Punjab and a master’s degree in English (linguistics and literature) from the National University of Modern Languages (NUML), Islamabad.



Brian Bowers
Chief Technology Officer
Bell and Howell

Brian Bowers is vice president and chief technology officer at Bell and Howell. With over 20 years’ experience, Brian has significant knowledge of the various technologies used in the mailing industry. He has over 30 years of engineering experience in hardware and software development in five different industries. In addition to development experience, Brian has many years of operations and manufacturing experience, with concentrations in Lean Manufacturing and Design. With extensive experience in the mail sorting industry, Brian is considered a thought leader in the postal industry.

Brian has been with Bell and Howell since 2002 and was a key contributor to the growth in mail sorting market share from 2002 to 2008 (24% to 65%). Brian is a Manufacturing Engineer by degree and is a Systems Engineer through experience. He has over 20 patents awarded or in process with the USPTO demonstrating his creativeness and technology leadership in the industry. Brian is a member of MTAC (Mailers Technical Advisory Council) for the USPS representing GADA (Global Address Data Association) and Bell and Howell’s interests. In addition, he sits on the Board of Directors for NAPM (National Association of Presort Mailers) and is a member of their strategic planning group to help influence the direction of the industry. Brian also represents Bell and Howell as one of the pillars for Postal Vision 2020.

From an educational perspective, Brian graduated from Rochester Institute of Technology with a Bachelor of Technology in Manufacturing Engineering and from Northwestern University with a Master’s of Science degree in Product Design and Development.


doug Breaker EarthClass Mail

 Doug Breaker
Earth Class Mail

Doug Breaker spends his day leading Earth Class Mail as their CEO. Earth Class Mail’s virtual business address + virtual mail products give businesses reliability, efficiency, and security for their postal mail and address needs. Earth Class Mail’s suite of intelligent mail products enable businesses to spend less time dealing with paper and spend more time growing their businesses. Prior joining Earth Class Mail, Doug served as CEO of HomeFinder.com, and held various Product positions at Orbitz.com.


Berhard-200x214Bernhard Bukovc
Managing Director
Postal Innovation Platform (PIP)

Bernhard is the Managing Director of the Postal Innovation Platform (PIP), an initiative focusing on the future for the postal industry with a solution-oriented approach. PIP operates under the umbrella of an academic research center (EPFL-MIR based in Lausanne, Switzerland), the Universal Postal Union, and Swiss Post. It is an open platform inviting all postal industry stakeholders to join, contribute and thus create innovation, value and solutions for the postal sector. He previously worked for the Austrian Post as Director of Regulatory Affairs, and served as the Director of Inter-company Pricing and Regulation at the International Post Corporation in Brussels for over five years. Among his current activities Bernhard is also a management trainer, moderator at various conferences and the co-editor of a publication on postal services in the digital age.

Bernhard is also an entrepreneur, who founded and manages Vinaficio, an e-marketplace that supports European wineries. Studying and working on eCommerce and cross-border issues for many years Bernhard put his knowledge to practice and launched together with his partners his eCommerce company which connects today buyers and sellers across nine European countries, providing full logistics, payment, tax and duty administration support. Bernhard holds a LL.M from George Washington University and a J.D. from the University of Graz, Austria.


Stephen Burns Workhorse Horsefly

Steve Burns
Workhorse Group

Steve Burns, co-founder and CEO of Workhorse, will discuss their HorseFly™ drone/UAV which is designed to speed package delivery while cutting costs. When mated to a Workhorse electric truck, the HorseFly™ drone/UAV can quickly recharge from the truck’s large battery. With delivery trucks scattered within almost any region during the day, the UAV can make short flights from the vehicle, as opposed to flying from a warehouse for each delivery.




Butcher,Andrew GTech_

 Andrew Butcher
GTech Strategies

Andrew Butcher is a social entrepreneur with over a decade of success in creatively repurposing and transforming environmental liabilities into community assets with a triple bottom line benefit. As Founder and CEO of GTECH Strategies, a Pittsburgh PA based social enterprise, he has raised and redirected over $12M to activate and improve vacant, blighted land as a community revitalization strategy creating jobs, changing policy and empowering disenfranchised populations. He has been honored by The Echoing Green Fellowship, The Hitachi Foundation, The White House Office of Social Innovation, The German Marshall Fund, and The City of Pittsburgh. He holds a Masters of Science in Public Policy and Management from The Heinz College at Carnegie Mellon University, a BA from American University and is moving to Portland Maine in 2017. He is passionate and curious about the role of Postal facilities and infrastructure in addressing the rapidly changing needs of vulnerable communities across the country.


callanJohn Callan
Co-Founder/Managing Director
Ursa Major Associates
Founder/Chairman, The PostalVision 2020 Initiative

Co-founder and Managing Director of Ursa Major Associates, LLC, the leading postal-parcel-logistics strategy consultancy, as well as the Founder and Chairman of The PostalVision 2020 Initiative and Conference designed to Re-invent the American Postal Ecosystem.

John founded and grew pioneer international courier service, Calico Air Courier, merged it into DHL Worldwide Express and served DHL as VP Marketing. He served TNT Skypak as President and Purolator Courier as SVP International and SVP Marketing and Sales. He created re-mailing firms International Remail Inc. and Belgian Distribution Systems and organized New York Air Courier Clearance (NYACC) for expedited customs clearance of courier consolidations. He served venture-backed Milestone Systems, creators of Click & Send, as Chief Operating Officer and introduced online shipping to USPS leading to its highly successful Click-N-Ship application. He served DHL Global Mail Americas as VP Strategy and Business Development.

As consultant, John served PricewaterhouseCoopers’(PwC) postal practice as thought-leader on strategy projects for USPS; including the Expedited Packages Business Plan that created Parcel Select; International Business Unit Strategic Plan that created the Postal Service’s first-ever competitor alliance with DHL and its innovative co-branded express product Global Express Guaranteed; as well as PostOffice Online. For the USPS-OIG, John served as contract consultant thought-leader on USPS parcel strategy, retail strategy, intellectual property strategy and digital mail strategy. He co-authored the whitepaper “The Postal Service Role in the Digital Age – Expanding the Postal Platform” with OIG economists.

Private sector clients have included industry leaders Pitney Bowes, FedEx, DHL Global Mail, Neopost, Aramex, as well as many small firms and start-ups.

John is a frequent speaker at international postal conferences, e.g. PostalVision 2020, PostExpo, World Mail & Express. He has published OpEds on postal reform in The Hill, has been interviewed as a postal expert on NPR Marketplace, CNBC, eCommerce Bytes and has authored articles in numerous trade journals, e.g. World Mail & Express Review, e.g. “Customs Clearance: Can There Ever Be a ‘Level Playing Field?”

Mr Callan is active in industry trade associations; Association for Postal Commerce (PostCom), Parcel Shippers Association (PSA), International Mail Advisory Group (IMAG), Global Address Data Association (GADA),). He served on the US Dept. of State Advisory Committee on International Postal and Delivery Services (FACA) from 2009 – 2013.


Mike Comstock Grand Canals 2017Mike Comstock
Senior Advisor
GrandCanals Inc.
Co-Founder, Ursa Major Associates

Mike is currently Senior Advisor to GrandCanals, Inc, an innovative start-up providing the Fulfillment Intelligence Cloud for eCommerce.  Starting with DHL Worldwide Express in its formative days, Mike played a pivotal role in many aspects of the company’s evolution both in the US and globally. He held numerous positions with DHL in operations and general management with the responsibility for over 3000 staff. His corporate staff experience includes numerous leadership roles as Senior Vice President of Business Systems Development, Senior Vice President of E commerce, and Senior Vice President of Corporate Strategy. Mike has been a key member of numerous DHL global steering groups including Operations, Information Technology and ECommerce. Mike was the DHL architect of the innovative Global Express Guaranteed service developed and implemented jointly with US Postal Service.  Mike is the co-founder of Ursa Major Associates, LLC, a strategy consulting firm specializing in express, postal and logistics business transformation. He has also held senior positions with Borderlinx, InterSchola and TestMart.


Mattia Crespi IFTFMattia Crespi

Futurist, Technology Evangelist, Speaker, Entrepreneur
Institute For The Future (IFTF)
Qbit Technologies

Futurist, technology evangelist, entrepreneur. Mattia interacts with innovators and innovation centers globally, to bridge research on new technologies, future ecosystems and the business environment. Technology strategist, strategic planner and innovation expert, Mattia collaborates with the Institute For The Future, the NATO ACT Innovation Hub, the IEEE Standards Association and other Research and Innovation Centers worldwide, with specifi focus in the Silicon Valley and Israel Innovation Hubs.  In 2012 Mattia founds Qbit, an innovation lab specializing in creating links between research and business, focusing on Virtual Reality and Augmented Reality.  Mattia’s work focuses on emerging technologies, virtual reality, the evolution of the Internet, defense and security technologies, the future of the global ecosystem, as well as future foresight applied in different areas.


Khalil Daoud Liban Post

Khalil Daoud
Liban Post

Khalil graduated in 1979 with a BA in Business Administration from Université Saint Joseph in Beirut.  He started his career in 1978 helping to establish Exotica, a leading company in landscaping, floral and gardening products. In 1982, he moved to the U.A.E., where he worked for five years with Debbas, a regional group specialised in lighting equipment. He then joined SMH (Société de Microélectrique et d’Horlogerie) in 1987, the Swiss group that owns prestigious brands such as Omega, Longines, Rado and Swatch. He covered as Regional Sales Manager, the Middle East, North Africa, India and Pakistan.  In 1992, he started a 10-year career at The Gillette Company, where he held a number of senior positions across the Middle East. His last assignment was in Egypt as Managing Director for North Africa and the Levant for the Gillette, Braun, Duracell and Oral-B products.

Heading LibanPost since 2002 as Chairman of the Board and Managing Director, Khalil engaged in a massive internal reform based on infrastructure reorganisation, human capital development and business diversification, all supported by a strong brand establishment. In less than 5 years, LibanPost was transformed into a modern, diversified, and profitable organisation. In addition to his responsibilities at LibanPost, Khalil has been, since 2013, the Chairman and Managing Director of CashUnited, one of the largest 3rd party retail networks and the main distributor of MoneyGram services in Lebanon. Also, as of November 2016, he has been chairing the Board of the Postal Union for the Mediterranean, a restricted union under the Universal Postal Union.


Dario DUrso PRT America
Dario D’Urso 
PRT America

Dario D’Urso is CEO at PRT America.  He has deep knowledge of the Hybrid Mail technology, and main projects include: PostaPronta (Hybrid Mail on demand solution distributed in 5 countries ITALY, FRANCE, SPAIN, NETHERLANDS, JAPAN, USA); 4P Platform (back-end platform for digital comingle, postal optimization, printing and inserting management), HCE (International Hybrid Mail Routing Platform that links 12 countries ITALY, FRANCE, SPAIN, BELGIUM, NETHERLANDS, GERMANY, AUSTRIA, SWITZERLAND, UK, JAPAN, AUSTRALIA, USA).  Dario is President at Xplore Italia (the Italian chapter of the international US based association of Mail Service Provider 2010/2012).  As President of the Italian MSP association he has contributed as Consultant of the Italian Postal Regulatory Authority in main amendments to the Italian law on the Postal Sector Liberalization. He served as Chairman at International Hybrid Mail Coalition (the international coalition of Hybrid Mail Operators 2011/2016). The IHMC was established to present a project at the Universal Postal Union in Bern. The project has been accepted by the UPU’s International Bureau as part of the strategic development plans for the cycle 2013/2016 and listed into the chapter “disruptive postal innovation”. As Chairman of the IHMC, Dario had a chair at the DotPost Development Group and at the Consultative Committee.



emil dzuray uspsEmil Dzuray
Director of Strategic Planning
U.S. Postal Service (USPS)

Emil Dzuray is the Director of Strategic Planning for the US Postal Service and has been in that role since June 2011. In that role, he leads the articulation and oversight of the USPS corporate strategic initiatives portfolio to improve efficiencies, grow revenue and build new capabilities. Prior to that, he was Chief Sustainability Officer (Acting) and Program Manager of Sustainability Initiatives. He joined the Postal Service in 2008. Prior to the US Postal Service, he was a Program Manager with the Logistics Management Institute, a DC based management consulting firm. There he lead a variety of organizational performance improvement and sustainability initiatives in the US, Canada, Mexico and Europe, to include supporting the establishment of the US Army Lean Six Sigma Program Management Office and co-authoring The Greenhouse Gas Protocol for the U.S. Public Sector in conjunction with the World Resources Institute. He holds a bachelor’s degree in engineering, a graduate degree in Public Administration, an Executive Certificate in Strategy and Innovation from MIT Sloan School and is a Lean Six Sigma Black Belt.


Ruth Eberhart SAP

Dr. Ruth Eberhart
Solution Owner | Industry Cloud Public Sector | Postal IBU Public Services

Dr. Ruth Eberhart is global solution owner for the Postal Industry at SAP.  Ruth is a member of the SAP Industry cloud team for Public Services and is responsible for development and execution of the SAP Postal Services strategy, definition of the solution direction, roadmap and customer/partner co-innovation.  Ruth has 19 years of experience in enterprise software and new product introduction for multiple products for Public Services, Travel and Transport, Social Insurance and Postal customers while working at SAP in numerous roles from product management, solution architect to sales manager for public services. Ruth loves to be at the core of innovation minded people, having accompanied Computergraphics and Virtual Reality projects commercially for her doctorate and having implemented and led a PhD-fellowship-program in the Office of Scientific Affairs for Austrians biggest research center before she joined SAP.


Wendy Eitan

Wendy Eitan
Product Strategy, Integration and Economics Coordinator
Universal Postal Union (UPU)

Wendy Eitan is the Product Strategy, Integration and Economics Coordinator for the Universal Postal Union. In this role, she is responsible for the development of UPU basic services (Letter post, small packets and Parcel post) in accordance with the UPU Congress Strategy. In addition, Wendy supervises advanced postal economic studies covering topics of interest to the members of the UPU and the postal sector. Wendy began working for the UPU in December 2012. Prior to taking up this function, she worked as Director of International Relations in the Operations department of Israel Post. Within this role, Wendy was involved with the development and operations of all international mail products.


Jay Fielding MuleSoft

Jay Fielding
Sr. Solutions Consultant

Jay Fielding is a Sr. Solutions Consultant for MuleSoft supporting Federal and commercial customers. In his role at MuleSoft, he helps customers build modern APIs that adopt industry best practices. Jay is a trusted advisor to help agencies like FCC, USDA and Treasury build and manage their APIs.

Jay is an active member of the DC API meetup community where has been a speaker and panelist. This community helps share API development best practices and lessons learned implementing APIs in government agencies. Jay has also participated in 18F API portal review sessions where he has provided early feedback on new APIs for NASA, NIH and the Patent office. Jay has participated in USPS OIG research discussions for best practices in postal APIs.


Tom Foley Globegistics

Tom Foley
Vice President of Postal Affairs
Globegistics Inc.

Tom Foley is the Vice President of Postal Affairs at Globegistics Inc. where he handles all postal related issues, contracts and sales support.  Tom has over 30 years in the global shipping industry, including 28 years with the USPS where he managed all their international products and contracts. Tom started his postal career as a letter-carrier on Long Island and quickly moved up the ranks and spent many years in International Sales before going to Headquarters in 2004.  Tom has spoken at many PCC’s and postal related conferences and has a Bachelor’s Degree from Stockton University and completed MBA courses at Robert Morris University.


Lewis Gersh

Lewis Gersh

Lewis Gersh is CEO of PebblePost, guiding corporate strategy and vision at the company with over 19 years of board and executive management experience. Prior to PebblePost, Lewis founded Metamorphic Ventures, one of the largest portfolios of companies specializing in retargeting, ecommerce and database marketing.  Earlier, Lewis founded Worldly Information Network, a database direct marketing company leveraging user-driven segmentation. Lewis received a B.A. from San Diego State University and a J.D. and Masters in Intellectual Property from UNH School of Law. Lewis is an accomplished endurance athlete having competed in many Ironman triathlons, ultra marathons and parenting.


WHall_Head - medium (1)Wolfgang Hall
Global Industry Manager, Supply Chain and Manufacturing

Mr. Hall joined ESRI in 1998 as a consultant and project manager.  During his time at Esri he held progressively responsible positions including manager of the Transportation and Logistics Services department, principal consultant for logistics, and business development manager for solution products at ESRI.  He managed many large enterprise fleet services implementations for AAA, FedEx, Schindler Elevator, Sears, Sempra Energy, Siemens, OnStar, and others.  In June 2012 Wolfgang Hall was appointed as Global Industry Manager for Logistics and Supply Chain Management.

In addition to his Logistics Industry and Business Development background he has more than 20 years of experience in transportation system development and 16 years of experience in project management.  He earned a degree in communication electronics from the Fachhochschule Kiel, Germany, in 1991.


Brad Harrell CargoGlide

Brad Harrell

Brad Harrell received his Bachelor’s degree in Business and Master’s degree in Human Resource Development from Colorado State University. Brad Harrell completed the Development of Base Work Systems 2000 TQM Training Program. This training was created for businesses to formalize processes for every function of any business. Brad’s training program is suitable from floor operations all the way up to administration. Furthermore, this training program was adopted as curriculum at CSU level 700 MBA for Human Resource Development. Brad Harrell supervised the development and construction of personally funded single family residential projects. Brad worked to construct commercial buildings as well as working light industrial construction for 28 yrs. Brad Harrell founded Currentwrx/Cargoglide 2011. CargoGlide is the Industry leader in rolling tray systems for commercial and light industrial vehicle applications.
AJ Hernandez SkyPostal
A. J. Hernandez
President & CEO

A. J. Hernandez, is President and CEO of SkyPostal, the largest private mail network in Latin America handling mail and parcels from European postal administrations, major publishers, international mailers and financial institutions that require time defined and reliable delivery of their mail or magazines.


Aaron Jackson Accenture

Aaron Jackson
Managing Director, Accenture Federal Services

Aaron Jackson is a Managing Director in our Accenture Federal Services practice and has spent nearly two decades partnering with the US Postal Service to develop and implement complex technology solutions. Aaron currently specializes in our Digital delivery group focusing on Customer Data Management, Predictive Analytics, Customer Insight, and Cloud based Sales and Marketing initiatives.



Shuai Jiang Ucella

Shuai Jiang
Chief Product Officer
uCella Inc.

Shuai is the co-founder of uCella and the head of the product team. He oversees the product strategy of the company, and is dedicated to building a team of world-class engineers to make delivery/pickup easy for couriers, e-retailers and consumers. With full stack engineering background, Shuai worked in software development, technical consulting and product management positions at EMC and HP before becoming a co-founder at uCella. He received a MBA degree from UC Berkeley where he first started to work on the uCella idea.


Ian Kerr

Ian Kerr
The Postal Hub Podcast

Ian Kerr has over a decade of experience at the Post Office Agents Association Limited (POAAL), the national association for small business owners in the Australian postal sector. He has a deep understanding of the Australian postal network, both in retail and delivery, having also worked in post offices and sorting centres. Ian grew up in a family-run post office, and was once able to hand-cancel letters at a furious pace.  Ian is the founder and host of the Postal Hub Podcast, the weekly podcast for the global postal sector.


Stacy Kohlmeier Florence

Stacy Kohlmeier
Vice President Marketing & Sales
Florence Corporation (for Package Concierge)


Kohlmeier joined Florence Corporation September, 2003 where she is responsible for sales, customer service, marketing, and new product/market development. Florence is the recognized leader in developing and supplying secure, centralized mail and parcel delivery equipment in North America. In 2013, Package Concierge® selected Florence and its ExpressLocker™ automated parcel locker system. Package Concierge® is now the leading provider of multifamily electronic package management systems in the U.S. Both Florence Corporation and Package Concierge® are part of the Gibraltar Industries family of companies.


Darren Lamb ColographyDarren Lamb
Director of Research & Business Development
The Colography Group

Darren Lamb serves as The Colography Group’s Director of Research & Business Development, assisting clients with a wide range of strategic and tactical issues including product development, critical buying factor segmentation, network operation decision-making, market opportunities and pricing strategies.  With a strong knowledge of both the expedited package market and data-driven strategic planning, Darren has been responsible for developing numerous customized quantitative research projects providing clients with a comprehensive understanding of the diverse market dynamics of the shipping industry, for both domestic and international trade. His customized research analysis is effectively used to forecast market developments, identify market opportunities and maximize revenue growth.  Prior to this role, Darren acted as Colography’s Director of Computer Information Services where he managed the development and maintenance of data warehouses and statistical data models. This unique experience enables Darren to extract the very most out of The Colography Group’s unique data set, delivering actionable and reliable market research results to his clients.   Darren Lamb holds a Bachelor of Science degree in Information Systems from Kennesaw State University. Leadership positions within the Boy Scouts of America enable Darren to strengthen the greater Atlanta community while fulfilling his passion for the outdoors.

In its 34th year, The Colography Group delivers primary research, strategic planning and new program development services to businesses looking to identify and capitalize on growth opportunities in the global time-definite, or expedited, cargo market, as well as to governments worldwide. Its suite of proprietary databases is based on information gained from detailed interviews with hundreds of thousands of shipping decision makers. Through this statistically representative interview sample, The Colography Group extracts market intelligence clients use to effectively plan their transportation strategies.


David Lione OpenMarket

David Lione
Sr. Enterprise Account Director

As a Senior Enterprise Account Director at OpenMarket, David sells global messaging services to large enterprises in the financial services and logistics industries, including the postal delivery segment. He works with new and existing accounts to find ways in which SMS (text messaging) can be used to increase operational efficiencies and improve customer experience.  Prior to joining OpenMarket, David was a Senior Sales Executive at mBlox where he also sold SMS services, consistently securing new accounts including several Fortune 500 logos over a 10-year period. David has over 20 years of experience in the telecommunications industry, specializing in wireless, data center, and IP networks. He holds a Bachelor of Arts degree from Franklin & Marshall College.

OpenMarket, a division of Amdocs, helps enterprises use mobile/SMS to transform their business. We provide mobile engagement solutions for organizations to optimize their business and enhance relationships with their customers and employees. Major enterprises choose OpenMarket for its domain expertise, service flexibility, demonstrated performance, and global scale. We provide smart, interactive connectivity to more than 200 countries, enabling businesses to engage with nearly every mobile user around the world. Our clients trust us to power their mobile business. For more information, visit www.openmarket.com.


Bhavish Madurai IBM

Bhavish Madurai
Partner, Cognitive & Analytics, US Public Sector, Global Business Services

Bhavish Madurai is currently Partner, Cognitive & Analytics, US Public Sector, Global Business Services at IBM. Prior to this role, Bhavish was Global CTO and Practice Director for Big Data & Analytics, CSC. Previously he extensively worked as a IT Leader / Strategist in various UK organizations. Bhavish has over 20 years of proven experience in commercial and public / government industry sectors as a specialist and expert in leading and directing high profile, complex and risk driven transformations demonstrating strategic thinking, troubleshooting and solution leadership often in demanding and hard environments. A trusted team leader recognized for passion in capitalizing opportunities, leveraging Business Intelligence and Advanced Predictive and Cognitive Analytics to minimize risks, drive process improvements and operations success through comprehensive KPI reporting and deep business analytics. He is a recognized thought leader in Enterprise Analytics having worked both as a customer and as a consultant in global markets and has memberships in various industry boards including IEEE, ACM, ACS, NVTC etc.. He is also an author of many research papers and articles in reputable international journals and magazines, and has completed over 40 speaking engagements at leading technology, science and business conferences. Bhavish holds an MBA in International Trade, M.S in Software Engineering and is finalizing thesis for a PhD in Computer Science.




Joe Murphy
Chief, International Postal Policy Unit
Office of Specialized and Technical Agencies
U.S. State Department Bureau of International Organizational Affairs


Joe Murphy is the chief of the International Postal Policy Unit of the Office of Specialized and Technical Agencies in the U.S. State Department’s Bureau of International Organization Affairs. In this capacity, Mr. Murphy coordinates efforts to support the Secretary of State in discharging his responsibilities for the formulation, coordination, and oversight of foreign policy related to international postal services and other international delivery services. He leads U.S. delegations to meetings of the Universal Postal Union’s Postal Operations Council and Council of Administration and serves as the executive director of the State Department’s Advisory Committee on International Postal and Delivery Services.


Kate Muth 018
Kate Muth
Executive Director
International Mailers Advisory Group (IMAG)

Katherine “Kate” Muth is executive director of the International Mailers’ Advisory Group (IMAG), a trade association representing a diverse community of marketers, consolidators, and international mailing organizations. IMAG’s core mission is to address barriers to the efficient flow of information and goods across borders for companies utilizing postal services.  She is also president of Muth Communications, a small business that provides a wide range of editorial and communication services to clients, focusing on consulting, technical writing, trade reporting, white papers, social media messaging, and editing. She is widely considered an expert on postal and mailing industry issues having served for four years as vice president of the Association for Postal Commerce in the mid-2000s and prior to that as editor of the award-winning trade publication Business Mailers Review for nearly a decade. Kate continues to study and write on postal topics ranging from policy to operational issues and has been a contributor to trade publications, including Mailing Systems Technology and the Prescott Report. She has written white papers and provided speechwriting for many postal industry clients, including the Mailers Council, The Coalition for a 21st Century Postal Service, and the Office of Inspector General.


Gil PerezGil Perez
Sr. Vice President, IoT & Digital Supply Chain

Gil Perez is SAP Senior Vice President IoT & Digital Supply Chain.  Gil is a member of the SAP SE Product & Innovations executive team and is responsible for developing and commercializing a range of SAP Leonardo solutions enabling digital transformation for digital assets, extended supply chain and IoT.  Gil has over 20 years of experience in enterprise software and new product introduction for multiple vertical industries while working at SAP and numerous startups. Gil brings a rich and diverse background as a co-founder, investor and senior executive in 5 companies which were acquired. Three of the five companies were acquired by SAP AG. Gil is based in Palo Alto, CA.



Puterbaugh Headshot June 2014

John Puterbaugh, Ph.D.
Managing Director
BlueSoHo (a division of Quad/Graphics)

John is an entrepreneur, technologist an executive with in-depth experience in activating brands via mobile devices and networked consumer products. John founded Nellymoser in March of 2000, one of the first mobile app developers, having worked on apps for MTV’s SouthPark, the Daily Show & Colbert Report, Sony Music, Warner Music, Virgin Mobile, AT&T Music and Amazon’s Audible.  Educated at Princeton University, Dartmouth College and Oberlin College, John has taught courses and lectured on interdisciplinary topics related to cognition, video, interactive print and mobile.  He is a Managing Director at BlueSoHo, an integrated marketing and technology services team that is a division of Quad/Graphics. Some of BlueSoHo customers include the Cabelas, Conde Nast, Hearst, Time Inc., L’Oreal, Victoria’s Secret, U.S. Bank, Best Buy and Lowes.


Kelan Raph GrandCanals

Kelan Raph
Co-Founder and Head of Customer Success

Kelan Raph is the Co-Founder and Chief Product Officer at GrandCanals – the market leader in Analytics-Driven Fulfillment. Kelan has provided global logistics & transportation solutions to the world’s leading manufacturers, distributors, and retailers. With over two decades of hands-on global logistics & transportation experience, he creates and implements supply chain efficiencies within the GrandCanals’ platform that enable clients to grow, compete and profit. Kelan is a visionary in global e-retail distribution, including order management, fulfillment, software development and technology integration.



Ramesh Ratan (high-res)Ramesh Ratan
Bell and Howell

Ramesh Ratan is CEO and member of the board of directors of Bell and Howell, a leading global provider of multi-channel communications and commerce solutions. He is also a member of the board of directors of BCC Software LLC, a Versa Capital company.

Previously at Pitney Bowes, as President, Marketing Services Solutions, Ramesh developed a new business platform to drive revenue growth via partnerships with global marketing data services providers. As President of the $600 Million Pitney Bowes Document Messaging Technologies business, he drove profitability and revenue growth by consolidating multiple country organizations and integrating three acquired companies into a single global business unit.

Earlier, as Chief Operating Officer at the Direct Marketing Association, Ramesh led a new growth strategy focusing on data- and analytics-driven marketing. His prior roles included President, Americas of Vocaltec, the company that pioneered Internet telephony, and senior executive roles at Lucent Technologies, where he led the development and launch of the Saras Softswitch business. He created the first prototype within two months and negotiated the first industry contract for $250 million. Within one day, this deal added $8 billion in market value to shareholders.

In his early career, at Bell Laboratories in roles from founder of the AT&T Consumer Lab to Director, Lucent Bell Labs Technology Management Science Center, Ramesh directed the design and implementation of over 6,000 consumer experiments in video, Internet and communications services that lead to product and service innovations generating an estimated $40 billion in AT&T revenue over ten years.

Ramesh received a BSc in mathematics and graduated 1st class with Distinction and Honors at the University of Poona in Poona, India. He also received an MBA with honors from the Jamnalal Bajaj Institute of Management, a program established as a partnership with Stanford University and obtained a PhD at the University Of Pittsburgh.


lori rectanus GAOLori Rectanus
Director, Physical Infrastructure
Government Accountability Office (GAO)

Lori Rectanus is responsible for GAO’s portfolio of work assessing USPS’s efforts to ensure its viability and accomplish its mission. Rectanus has worked on several initiatives dealing with the USPS, fulfilling Congressional requests and inquiries, and has testified before Congress on issues related to the USPS’ financial challenges and its delivery vehicle fleet.


Paul Schmudde

Paul Schmudde
Gateway Express Inc.


Paul Schmudde is President of Gateway Express, Inc. in Portland, Oregon. Gateway Express is a division of ComGateway based in Singapore. Paul began working with DHL in 1973, opening DHL’s first companies in Malaysia, Iran, and Bahrain. Paul Schmudde served on DHL (Malaysia) Sdn. Bhd.’s board of directors from 1986 to 2006. Based in Singapore, in 1978, Paul joined John Callan at Calico as Vice President of the Far East. DHL subsequently purchased Calico, and Paul became DHL’s Regional Manager, Southeast Asia, for Small Parcels. In this position, Paul participated in DHL’s introduction and innovation of Worldwide Express Small Package services. After relocating to Los Angeles, Paul Schmudde was International Development Manager for DHL Global Mail. In 2004, Paul incorporated Gateway Express, Inc. as the receiving and shipping hub for comGateway’s B2C e-commerce business. Since opening, Gateway Express has exported millions of cross border parcels to over 150 countries worldwide. Gateway Express is DHL’s largest customer in Portland.


Tony Sciarrotta RLATony Sciarrotta
Executive Director
The Reverse Logistics Association (the RLA)

Tony Sciarrotta has held a variety of sales, marketing, and service positions in the consumer electronics industry for over 30 years, including Philips from 1988 through 2013.

Beginning in 1998, Tony began a returns management department and focused Philips on activities to reduce returns and their costs. Tony has worked with retailers and internal business groups to implement returns initiatives that became best-in-class industry practices. Tony also took responsibility for maximizing asset recovery of all returned consumer goods.

Since Philips, Tony has continued to consult and evangelize for improvements to consumer products to reduce returns, and to improve reverse logistics activities through his new role as Executive Director for the Reverse Logistics Association. The RLA has been the only global trade group for the reverse industry since 2002.


Siviter head shotKathleen Siviter
Director, Community & Brand Development
PostalVision 2020/Ursa Major Associates

Kathy has worked for over 30 years in the postal industry, starting with 11 years at the USPS, then transitioning to a variety of industry roles including Vice President of the Association for Postal Commerce (PostCom), before starting her own consulting business in 2000. For the past 18+ years, she has provide consulting services to PostCom and other mailing industry associations, as well as mailing software vendors, service providers and mail owners. She now serves PostalVision2020 as Director of Community and Brand Development Director.


cooper-smithCooper Smith
Director of Research

Cooper Smith is the director of Amazon research at L2 Inc., a business intelligence firm that benchmarks the digital performance of brands. Prior to L2, Cooper was the lead e-commerce analyst for Business Insider’s “Intelligence” unit. Before that, he was an analyst at the Federal Reserve Bank of New York. He studied computer science at Harvard University. Cooper’s research has been featured on CNBC and CNN, as well as in The Washington Post, Financial Times, and Wired Magazine, among other news outlets.



Ian Stanford_OIG

Dr. Ian Stanford
Public Policy Analyst
USPS Office of Inspector General (USPS OIG)


Dr. Ian Stanford is a Public Policy Analyst at the U.S. Postal Service Office of Inspector General’s Risk Analysis Research Center. His research focuses on how technological innovations and public policy can modernize and improve postal operations, particularly in the parcels market. Recently, he was part of a research team that wrote a white paper looking at how the Postal Service is adapting to ongoing trends in the Logistics Industry entitled The Evolving Logistics Landscape and the U.S. Postal Service. He currently leads a research team examining the role of the U.S. Postal Service plays in the reverse logistics industry.  Dr. Stanford received a Ph.D. in Public Policy from George Mason University and holds an MA and BA in Mass Communication from Louisiana State University. Prior to joining the USPS-OIG, he worked at Trinity Washington University teaching Social Science Research Methods in the Business and Graduate Studies Program.


Larisa Summers Optoro

Larisa Summers
EVP of E-Commerce and Digital Marketing

Larisa Summers is a digital and e-Commerce executive who has worked with both venture-funded startups as well as Fortune 500 companies. Larisa began her e-Commerce career in 1999 with industry pioneer Buy.com, where she launched their first advertising sales capability. During her 7-year stint at the company, she oversaw all of their online and offline marketing programs as their Vice President of Marketing. Larisa then moved to Silicon Valley, where she served as Vice President of Marketing for shopping search engine TheFind.com (acquired by Facebook in 2015). Larisa got her first taste of the reverse logistics world when she joined Best Buy and led both their direct-to-consumer and wholesale Secondary Markets online businesses. Prior to joining Optoro, Larisa led the global digital and e-commerce efforts for the world-renowned fitness company, Zumba Fitness.  Larisa holds a B.A. from the University of California, Los Angeles, where she graduated cum laude.


erica switzer

Erica Switzer
VP of Partner Acquisitions

Erica Switzer is the Vice President of Partner Acquisitions at DirectMail2.0, a marketing solution that allows printers and mail houses to provide fully integrated and trackable direct mail campaigns to their clients. The beta company for DirectMail2.0 saw a 70% increase in reorders and more than $1.2 million in additional revenue in the first 12 months after implementing the program. Since DirectMail2.0 exited its beta phase in October 2015, Erica has helped dozens of printing companies implement DirectMail2.0 and deliver thousands of successful campaigns to their clients across more than 300 different industries.

When she’s not shouting about DirectMail2.0 from the rooftops Erica can be seen with her husband and two daughters either cooking a meal, watching a sports game, or teaching her oldest how to serve the volleyball over the net.


Robert-Taub150x150Hon. Robert G. Taub
Postal Regulatory Commission (PRC)

Robert G. Taub was designated Chairman upon his reappointment as a Commissioner on December 12, 2016, for a second term, following his nomination by President Barack Obama and confirmation by the United States Senate. At the time of his designation and reappointment, he had been serving as Acting Chairman since December 4, 2014. He was sworn in as Commissioner in October 2011, following his nomination by President Obama and confirmation by the United States Senate. The Commission elected him Vice Chairman for calendar year 2013. Chairman Taub has more than 30 years of experience in public service. When first appointed as a Commissioner, Mr. Taub had been the Special Assistant to Secretary of the Army John M. McHugh since October 2009. In this role as an Army Department senior executive, he was one of the principal civilian advisors to Secretary McHugh, helping him oversee a workforce of more than 1.2 million people, and manage an annual budget over $200 billion. He was awarded the Army’s Decoration for Distinguished Civilian Service.

Before his appointment to the Army, Mr. Taub served as Chief of Staff to U.S. Representative John M. McHugh (R-NY) for the preceding decade. As Chief of Staff, he oversaw the day-to-day operations of Representative McHugh’s staff and offices in Washington, D.C. and Northern New York State. In a variety of leadership roles on the U.S. House Oversight & Government Reform Committee for 12 years, Mr. Taub also worked closely with Congressman McHugh on matters relating to the nation’s postal and delivery sector. He crafted Representative McHugh’s legislation for modernizing America’s postal laws for the first time since 1970, culminating in passage of the Postal Accountability and Enhancement Act in 2006. Mr. Taub also helped Representative McHugh conduct hearings and investigations into postal operations that ultimately led to the enactment of a dozen other postal laws.

During his tenure in public office, Mr. Taub has addressed numerous national and regional conventions of postal employee organizations, mailing industry groups, and government and academic conferences both in the U.S. and abroad, on issues confronting the postal sector. The Inspector General of the U.S. Postal Service, postal employee unions, and mailing industry associations and nonprofits have all recognized Mr. Taub with several awards and honors.

Prior to his time with the House of Representatives, Mr. Taub worked for eight years at the U.S. Government Accountability Office (GAO), the investigative arm of Congress. As a senior policy analyst, Mr. Taub planned and directed evaluations for the Congress on environmental, banking, energy, and defense issues. Previous to his position with the GAO, Mr. Taub worked as a staff member for three different Members of Congress, a Member of the British Parliament, and state and county officials in upstate New York.

A native of Gloversville, New York, Mr. Taub earned an M.A. in Political Science, with a concentration in American politics, and a B.S. in Political Science with Honors, both from American University in Washington, D.C. He is a Fellow of the National Academy of Public Administration.


Elmar Toime

Elmar Toime
Postea Group

Elmar Toime is an experienced and independent advisor to the postal sector. He has consulted for leading postal companies and associated organisations. He was chief executive of New Zealand Post Limited from 1993 to 2003 and then Executive Deputy Chairman of the Royal Mail Group from 2003 to 2004, a position that included roles as chairman of the management board and chairman of GLS, a European parcels group. He was a member of the Supervisory Board of Deutsche Post DHL, the world’s leading logistics company, from 2006 to 2016. Today he is chairman of the Postea Group, a technology company, and a non-executive director of Qatar Post. Other directorships include Solution Dynamics Ltd and Blackbay Ltd. He is a Fellow of the Institute of Management New Zealand and a Fellow of the Royal Society for the Arts, Manufactures, and Science in the UK. Born in Italy, Elmar grew up and was educated in Melbourne, Australia and has qualifications in Science and in Economics from the University of Melbourne. He lives in London.


Kelly Thresher USPS OIG

Kelly Thresher
Public Policy Specialist
Risk Analysis Research Center (RARC)
USPS Office of the Inspector General

Kelly Thresher is a Public Policy Specialist at the U.S. Postal Service Office of Inspector General’s Risk Analysis Research Center. She is a member of the Customer Segmentation team, with research focusing on how technology can be leveraged to create a better customer and recipient experience. Her body of research includes papers on mail innovations, generational studies, neuromarketing, and advertising mail. She earned her J.D. from the Antonin Scalia Law School (formerly George Mason University School of Law) and is barred in Virginia. She received her B.A. from Miami University in Oxford, Ohio, with a double major in Public Administration and Strategic Communication.


Anthony Watson ShipBob

Anthony Watson
Business Development

Anthony Watson, head of Business Development, will discuss how innovator ShipBob is changing the way people ship. ShipBob is a smart phone application which allows consumers to ship items by a simple click of their mobile phone camera. The customer takes a photo of the item they want shipped and tells ShipBob where and how they want it shipped. A ShipBob agent comes to their location and collects it, then packages it and ships it via their chosen carrier.


Dave Williams sq

Hon. David C. Williams
Distinguished Visiting Professor of Public Policy
George Mason University Schar School of Public Policy and Government

David Williams is a Distinguished Visiting Professor of Public Policy at George Mason University’s Schar School of Policy and Government. He served as Inspector General for the USPS from 2003 until his recent retirement in 2016. Prior to that, Williams served as IG for five federal agencies, including the U.S. Nuclear Regulatory Commission, the Social Security Administration, the Department of the Treasury, the Tax Administration of the Department of Treasury, and Acting IG for HUD, while he was also serving at the Department of the Treasury.



Laura Behrens Wu
Co-Founder and CEO

Laura Behrens Wu is a co-founder and the CEO of Shippo, the better way for businesses to connect with shipping carriers to print labels, track packages and more. Laura co-founded Shippo after personally experiencing the obstacles businesses face when setting up their shipping operations for her own e-commerce business. Under Laura’s leadership, Shippo has grown to ship millions of packages each month and help thousands of businesses across the world.