Idriss Al Rifai
Idriss Al Rifai is an entrepreneur passionate about disrupting the Middle East retail market with technologies and customer-centric services that enable the growth of e-commerce in the region. Idriss has developed and optimized a last mile delivery specifically for the e-commerce needs and requirements in the Middle East. In 2013, Idriss founded MENA360 which has evolved to become a full end-to-end logistic solution for e-commerce companies in the region. MENA360 has more recently rebranded to Fetchr with the launch of its peer to peer delivery app. Previously Idriss worked for MarkaVIP and the Boston Consulting Group. Idriss holds degrees from from the Institut d’Etudes Politiques of Paris (Sciences Po) and the University of Chicago’s Booth School of Business.
CEO/Director of Product Development and Business Strategy
An accomplished entrepreneur and business leader, Patrick Armstrong has continued delivering an impressive success portfolio across multiple industries. Since 1999, he has helped to develop and launch five companies which have all enjoyed both acclaim and distinction. His leadership as both CEO, Director of Product Development and Business Strategy directly contributed to these companies’ enduring success stories. Armstrong’s latest endeavour, Snaile (pronounced “Snailee”), provides mailbox and parcel locker notifications for postal service operators, parcel locker operators and consumer mail applications. In the consumer facing application Snaile is a Hardware-as-a-Service (HaaS) model providing electronic message notifications via the Cloud whenever customers receive or pickup mail from their mailboxes. For postal services and parcel locker operators, the technology can provide various notifications, increase direct mail response rates, insights to consumer behavior, parcel visibility, physical network management, box security and help to keep mail relevant to consumers.
Director of Pre-Sales
Steve leads all the presales efforts in North America for OpenMarket. Prior to joining OpenMarket, Steve was a senior sales engineer for Amdocs, a 22,000 employee global leader in the customer experience software and services domain. While at Amdocs, Steve supported the sales efforts of a broad product portfolio ranging from personalized web portals to mobile financial services. Before Amdocs, Steve was a senior product engineer at T-Mobile US where he managed vendors and the technical operations of the off-portal and on-portal businesses.
Steve earned BAs in philosophy and sociology from Seattle Pacific University.
GrayHair Advisors helps organizations adapt to change, preserve critical institutional knowledge, and implement process improvements using fully transparent and measurable results. Advisors regulatory guidance is focused on postal compliance supported with cost savings generated by process improvements that often include a reduction in postal and mailing related expenses. Parent company GrayHair Software is an innovator and industry leader in providing services that improve and automate the management of business mail.
Jody Berenblatt, Senior Advisor, GrayHair Advisors has testified on postal policy before the US Senate, and worked with the USPS and the PRC on postal issues. She has held positions as SVP of Global Postal Strategy at Bank of America, Director of Postal Commerce and Distribution at Time Warner, Inc. and Director, Mailing Services for the Columbia House Company. Jody served on the Board of the Association for Postal Commerce (Postcom) for more than 15 years, including serving as Vice Chair from 2005-2009 and as Chair of that board in early 2010. For her work in the postal industry, Berenblatt was honored with the Association of Postal Commerce’s prestigious Stan Woodruff award in 2008. She is the Executive Director of the Continuity Shippers Association and continues to be actively engaged in many workgroups under the Mailers Technical Advisory Committee (MTAC).
Brian Bowers is vice president and chief technology officer at Bell and Howell. With over 20 years’ experience, Brian has significant knowledge of the various technologies used in the mailing industry. He has over 30 years of engineering experience in hardware and software development in five different industries. In addition to development experience, Brian has many years of operations and manufacturing experience, with concentrations in Lean Manufacturing and Design. With extensive experience in the mail sorting industry, Brian is considered a thought leader in the postal industry.
Brian has been with Bell and Howell since 2002 and was a key contributor to the growth in mail sorting market share from 2002 to 2008 (24% to 65%). Brian is a Manufacturing Engineer by degree and is a Systems Engineer through experience. He has over 20 patents awarded or in process with the USPTO demonstrating his creativeness and technology leadership in the industry. Brian is a member of MTAC (Mailers Technical Advisory Council) for the USPS representing GADA (Global Address Data Association) and Bell and Howell’s interests. In addition, he sits on the Board of Directors for NAPM (National Association of Presort Mailers) and is a member of their strategic planning group to help influence the direction of the industry. Brian also represents Bell and Howell as one of the pillars for Postal Vision 2020.
From an educational perspective, Brian graduated from Rochester Institute of Technology with a Bachelor of Technology in Manufacturing Engineering and from Northwestern University with a Master’s of Science degree in
Product Design and Development.
Global Managing Director, Post and Parcel industry
Brody Buhler is a senior executive with 11 years of experience working on United States Postal Service programs. Currently, Brody has responsibility for Accenture’s work in the Intelligent Mail and Address Quality and Expedited Shipping organizations. Brody also has responsibility in Accenture’s global Postal industry practice with deep experience in mail visibility, mailings services and revenue protection and serves on the Board of Directors of the Association for Postal Commerce (PostCom).
Bernhard is the Managing Director of the Postal Innovation Platform (PIP), an initiative focusing on the future for the postal industry with a solution-oriented approach. PIP operates under the umbrella of an academic research center (EPFL-MIR based in Lausanne, Switzerland), the Universal Postal Union, and Swiss Post. It is an open platform inviting all postal industry stakeholders to join, contribute and thus create innovation, value and solutions for the postal sector. He previously worked for the Austrian Post as Director of Regulatory Affairs, and served as the Director of Inter-company Pricing and Regulation at the International Post Corporation in Brussels for over five years. Among his current activities Bernhard is also a management trainer, moderator at various conferences and the co-editor of a publication on postal services in the digital age.
Bernhard is also an entrepreneur, who founded and manages Vinaficio, an e-marketplace that supports European wineries. Studying and working on eCommerce and cross-border issues for many years Bernhard put his knowledge to practice and launched together with his partners his eCommerce company which connects today buyers and sellers across nine European countries, providing full logistics, payment, tax and duty administration support. Bernhard holds a LL.M from George Washington University and a J.D. from the University of Graz, Austria.
Steve Burns, co-founder and CEO of Workhorse, will discuss their HorseFly™ drone/UAV which is designed to speed package delivery while cutting costs. When mated to a Workhorse electric truck, the HorseFly™ drone/UAV can quickly recharge from the truck’s large battery. With delivery trucks scattered within almost any region during the day, the UAV can make short flights from the vehicle, as opposed to flying from a warehouse for each delivery.
Ursa Major Associaties
Founder/Chairman, The PostalVision 2020 Initiative
Co-founder and Managing Director of Ursa Major Associates, LLC, the leading postal-parcel-logistics strategy consultancy, as well as the Founder and Chairman of The PostalVision 2020 Initiative and Conference designed to Re-invent the American Postal Ecosystem.
John founded and grew pioneer international courier service, Calico Air Courier, merged it into DHL Worldwide Express and served DHL as VP Marketing. He served TNT Skypak as President and Purolator Courier as SVP International and SVP Marketing and Sales. He created re-mailing firms International Remail Inc. and Belgian Distribution Systems and organized New York Air Courier Clearance (NYACC) for expedited customs clearance of courier consolidations. He served venture-backed Milestone Systems, creators of Click & Send, as Chief Operating Officer and introduced online shipping to USPS leading to its highly successful Click-N-Ship application. He served DHL Global Mail Americas as VP Strategy and Business Development.
As consultant, John served PricewaterhouseCoopers’(PwC) postal practice as thought-leader on strategy projects for USPS; including the Expedited Packages Business Plan that created Parcel Select; International Business Unit Strategic Plan that created the Postal Service’s first-ever competitor alliance with DHL and its innovative co-branded express product Global Express Guaranteed; as well as PostOffice Online. For the USPS-OIG, John served as contract consultant thought-leader on USPS parcel strategy, retail strategy, intellectual property strategy and digital mail strategy. He co-authored the whitepaper “The Postal Service Role in the Digital Age – Expanding the Postal Platform” with OIG economists.
Private sector clients have included industry leaders Pitney Bowes, FedEx, DHL Global Mail, Neopost, Aramex, as well as many small firms and start-ups.
John is a frequent speaker at international postal conferences, e.g. PostalVision 2020, PostExpo, World Mail & Express. He has published OpEds on postal reform in The Hill, has been interviewed as a postal expert on NPR Marketplace, CNBC, eCommerce Bytes and has authored articles in numerous trade journals, e.g. World Mail & Express Review, e.g. “Customs Clearance: Can There Ever Be a ‘Level Playing Field?”
Mr Callan is active in industry trade associations; Association for Postal Commerce (PostCom), Parcel Shippers Association (PSA), International Mail Advisory Group (IMAG), Global Address Data Association (GADA),). He served on the US Dept. of State Advisory Committee on International Postal and Delivery Services (FACA) from 2009 – 2013.
Ursa Major Associates
Global Online Trade Solutions
Mike is a seasoned executive with over 30 years of broad management experience. Starting with DHL Worldwide Express in its formative days, Mike played a pivotal role in many aspects of the company’s evolution both in the US and globally. He held numerous positions with DHL in operations and general management with the responsibility for over 3000 staff. His corporate staff experience includes numerous leadership roles as Senior Vice President of Business Systems Development, Senior Vice President of E commerce, and Senior Vice President of Corporate Strategy. Mike has been a key member of numerous DHL global steering groups including Operations, Information Technology and ECommerce.
Originally in conflict with postal operators worldwide, DHL’s relationship with the posts evolved into a cooperative state culminating with the purchase of DHL by Deutsche Post. Bolstered by this new spirit of collaboration, Mike was the DHL architect of the innovative Global Express Guaranteed service developed and implemented jointly with US Postal Service.
Mike is the co-founder of two consulting firms; Ursa Major Associates, LLC, a strategy consulting firm specializing in express, postal and logistics business transformation and outsourcing and Global Online Trade Solutions, LLC, which provided clients with the capability to move efficiently into global markets by addressing the barriers that complicate cross border trade.
Keith Cornell is Senior Advisor to Starship Technologies. Starship is disrupting the ‘last mile’ of local deliveries through the use of semi-autonomous small robots. See http://www.starship.xyz. Keith brings 20 years of successful executive management, sales/marketing and corporate development experience in the international technology/telco/software market. Most recently he was Chairman of EnOcean (batteryless, wireless sensors and Commercial Building Automation systems; Germany), poLight (varioptical lens for mobile devices; Norway), and CEO of Nanoradio (wifi chips for mobile devices; Sweden), which was sold to Samsung.
Previously Keith served as SVP, International for Clearwire (USA); Interim CEO at Moravia (Czech Republic); CEO of Empower Interactive (UK); and many other roles supporting VC-funded technology companies across Europe. He served on the management teams of several leading mobile operators including O2, Vodafone and AirTouch International. Keith received his MBA from Carnegie-Mellon and BS Engineering from Harvey Mudd College in Claremont, California. Keith lives in Maidenhead, UK
Futurist and technology evangelist, speaker, entrepreneur. Mattia interacts with innovators and innovation centers globally, to bridge research on new technologies, future ecosystems and the business environment. Technology strategist, strategic planner and innovation expert, Mattia collaborates with the Institute For The Future, the NATO ACT Innovation Hub, the IEEE Standards Association and other Research and Innovation Centers. Since January 2016 Mattia is also the Technology Evangelist of Infinite Area, an new conception Innovation Center and Incubator in Montebelluna, Italy.
Mattia’s work focuses on innovative technologies, virtual reality, the evolution of the Internet, defense and security technologies, the future of economy and global eco-systems, future foresight applied in different areas.
Securing America’s Future Energy (SAFE)
Robbie Diamond is the Founder, President and CEO of Securing America’s Future Energy (SAFE). In 2006, he came together with Frederick W. Smith, Chairman, President, and CEO of FedEx Corporation, and General P.X. Kelley, USMC (Ret.), 28th Commandant of the Marine Corps, to form SAFE’s Energy Security Leadership Council, a group of prominent business leaders and retired senior military officers dedicated to combating the nation’s dangerous dependence on oil. Since then, SAFE and the ESLC have been at the forefront of the energy policy debate, successfully helping to shape legislation in 2007 and shepherd a new, comprehensive energy bill through the Senate Energy Committee in 2009.
Diamond is also the President and CEO of the Electrification Coalition, a nonpartisan, not-for-profit group of business leaders committed to promoting policies and actions that facilitate the deployment of electric vehicles on a mass scale in order to combat the economic, environmental, and national security dangers caused by the nation’s dependence on petroleum. The Coalition was launched in November 2009, and as its first official act, released the Electrification Roadmap, a sweeping report outlining a vision for the deployment of a fully integrated electric drive network.
Prior to his roles with SAFE and the Electrification Coalition, Diamond served as Deputy Director of Community Outreach on Senator Joe Lieberman’s 2004 presidential campaign. Before that, Diamond was a Director at the Washington firm Fontheim International LLC, working in all practice areas of the firm. Prior to coming to Washington, he worked with senior executives at Seagram Spirits and Wine Group on special projects.
Diamond earned an Honours Bachelor of Arts from the University of Toronto in Peace and Conflict Studies and Political Science, as well as a Master of Arts in Law and Diplomacy from The Fletcher School.
Associate Professor, Marketing/Management of Information Systems
Fox School of Business at Temple University
Angelika Dimoka is an Associate Professor in the Marketing and the Management of Information Systems at the Fox School of Business at Temple University. She is also the Director of the Center for Neural Decision Making. She holds a PhD from the Viterbi School of Engineering (major in Neuroscience) with a minor from the Marshall School of Business at the University of Southern California.
Her research interests lie in decision neuroscience, the use of brain imaging tools to understand decision making. Her research appeared in the top academic journals in the field as well as in popular press such as Newsweek, CBS, Forbes, NPR and other international press.
Emil Dzuray is the Director of Strategic Planning for the US Postal Service and has been in that role since June 2011. In that role, he leads the articulation and oversight of the USPS corporate strategic initiatives portfolio to improve efficiencies, grow revenue and build new capabilities. Prior to that, he was Chief Sustainability Officer (Acting) and Program Manager of Sustainability Initiatives. He joined the Postal Service in 2008. Prior to the US Postal Service, he was a Program Manager with the Logistics Management Institute, a DC based management consulting firm. There he lead a variety of organizational performance improvement and sustainability initiatives in the US, Canada, Mexico and Europe, to include supporting the establishment of the US Army Lean Six Sigma Program Management Office and co-authoring The Greenhouse Gas Protocol for the U.S. Public Sector in conjunction with the World Resources Institute. He holds a bachelor’s degree in engineering, a graduate degree in Public Administration, an Executive Certificate in Strategy and Innovation from MIT Sloan School and is a Lean Six Sigma Black Belt.
Senior Vice President
Jay currently serves as Senior Vice President of Amdocs and General Manager of OpenMarket, a leading enterprise mobile engagement company. Prior to joining OpenMarket, Jay was President-Americas at mBlox where he led the successful market launch of SMS services into the US market. Jay was previously Senior Vice President of Operations for ATG, and previous to that he was Vice President of Sales and Marketing at New Edge Networks.
Jay has more than 20 years of multi-functional communications experience, including leadership positions at LightNetworks, Logix, and MCI. He also worked at Andersen Consulting (currently Accenture) and served 6 years as a United States Marine Officer. Jay has an MBA from American University and a BA from St. Anselm College.
Vice President, International
Originally at MetaPack from 2000-3, Tom rejoined in January 2014. He is responsible for MetaPack’s International activities with a specific focus on leveraging and enhancing MetaPack’s Global Label Library through which 230 carriers and 3,500 services can be accessed. Tom has over 20 years of experience in international operations, most recently as Global Vice President Supply Chain and Procurement with Ideal Standard International based in Brussels and as Vice President International Supply Chain with DHL based in Hong Kong.
Shoshana Grove is an award-winning executive with more than 35 years of leadership experience in the public and private sectors. In her current role as Chief Executive Officer at International Bridge, Inc., she has primary
responsibility for driving the company’s global parcel delivery strategies. Prior to assuming her current role, Ms. Grove served as Secretary and Chief Administrative Officer of the Postal Regulatory Commission, the regulatory body charged with oversight of the United States Postal Service (USPS). With $69 billion in revenue and nearly 500,000 employees, USPS is the world’s largest postal operator. Ms. Grove was responsible for executing all of the official documents of the Commission; maintaining the official records of the Commission; and managing the Commission’s Hman Resources, Budget, Personnel, Information Technology, Facilities and Administrative functions. At the United States Postal Service, Ms. Grove was Manager of Ground Products, where she managed relationships with some of the Postal Service’s largest mailers and business partners, including UPS, FedEx and DHL. She was instrumental in the implementation of USPS strategic initiatives such as the Priority Mail Flat Rate Box, Priority Mail Open and Distribute, Online Notification of Carrier Pickup, Parcel Return Services, Click-N-Ship, the USPS/eBay partnership and Electronic Verification Service.
Global Industry Manager, Supply Chain and Manufacturing
Mr. Hall joined ESRI in 1998 as a consultant and project manager. During his time at Esri he held progressively responsible positions including manager of the Transportation and Logistics Services department, principal consultant for logistics, and business development manager for solution products at ESRI. He managed many large enterprise fleet services implementations for AAA, FedEx, Schindler Elevator, Sears, Sempra Energy, Siemens, OnStar, and others. In June 2012 Wolfgang Hall was appointed as Global Industry Manager for Logistics and Supply Chain Management.
In addition to his Logistics Industry and Business Development background he has more than 20 years of experience in transportation system development and 16 years of experience in project management. He earned a degree in communication electronics from the Fachhochschule Kiel, Germany, in 1991.
Primetime TV & Radio Host, Keynote Speaker, Best-Selling Author and Global Business Celebrity
Jeffrey Hayzlett is a primetime television host of C-Suite with Jeffrey Hayzlett and Executive Perspectives on C-Suite TV, and business radio host of All Business with Jeffrey Hayzlett on CBS on-demand radio network Play.It. He is a global business celebrity, speaker, best-selling author, and Chairman of C-Suite Network, home of the world’s most powerful network of C-Suite leaders. Hayzlett is a well-traveled public speaker, the author of two bestselling business books, The Mirror Test and Running the Gauntlet. His third book, Think Big, Act Bigger, releases September 2015. Hayzlett is one of the most compelling figures in business today.
Jeffrey is a leading business expert, cited in Forbes, SUCCESS, Mashable, Marketing Week and Chief Executive, among many others. He shares his executive insight and commentary on television networks like Bloomberg, MSNBC, Fox Business, and C-Suite TV. Hayzlett is a former Bloomberg contributing editor and primetime host, and has appeared as a guest celebrity judge on NBC’s Celebrity Apprentice with Donald Trump for three seasons. He is a turnaround architect of the highest order, a maverick marketer and C-Suite executive who delivers scalable campaigns, embraces traditional modes of customer engagement, and possesses a remarkable cachet of mentorship, corporate governance, and brand building.
Nagesh Kadaba, Senior Advisor, is an accomplished industry leader with more than 25 years of experience at UPS, over twelve of those as Director of IP Management. In this role, Dr. Kadaba was the cross functional hub between the Legal, Marketing, and R&D divisions on all patent issues. As Director, he strategically managed the development and protection of the company’s IP portfolio. He identified patentable inventions and developed IP licensing opportunities while scouting and evaluating new and emerging technologies for UPS.
During his tenure he has been an inventor, protecting 5 new products that are generating over $5 Billion in revenue per year. He has over 50 issued patents and over 100 pending applications. He has managed Patent Valuation and Prosecution services; managed Patent Analytics Services; managed Out-license programs and data monetization programs; designed IP processes that crossed functional boundaries allowing UPS to collaborate while deriving the maximum value of the company’s most valuable intangible assets; and identified streamlined process improvements and reduced the cost of managing IP. As Senior Advisor at ipCapital Group, Dr. Kadaba will be leveraging his intellectual capital management experience by providing intellectual property strategy advice to global clients that seek to develop and execute intellectual property strategies, strengthen and monetize patent portfolios, and establish and implement Intellectual Asset Management practices.
Dr. Kadaba holds a Master’s Degree and Ph.D. in Computer Science from North Dakota State University. He earned his Bachelor’s Degree in Electrical Engineering from Bangalore University, India and has also received an M.B.A. He will be completing a Master’s Degree in Intellectual Property Law in 2015.
John Kane, Senior Governmental Affairs Advisor, Committee on Homeland Security and Governmental Affairs, is an integral member of Senator Tom Carper’s staff, and is well-versed in ongoing postal legislative reform issues. Senator Carper (D-DE) is the ranking member of the Committee, which has oversight responsibility over the U.S. Postal Service. Kane will participate in a panel discussing the American Postal Ecosystem from a policy
Amine is responsible for directing all aspects of the Endicia business unit as well as managing its position within the Newell Rubbermaid Technology Global Business Unit. Under his leadership, Endicia has grown dramatically and broadened its offerings while maintaining its culture of strong innovation. Amine co-founded Endicia in 1987 and has held a variety of management roles in engineering, management consulting, software development, marketing, business development and sales engineering – spanning his career.
Amine earned a Bachelor of Science degree in Engineering from Worcester Polytechnic Institute and a Master of Science in Engineering from Stanford University.
Lily has been in the service industry for more than 25 years. Since joining Singapore Post in 2007, Lily has transformed its call centre into a regional outfit operating out of 3 delivery sites, providing customer support not just for SingPost but at least 9 monobrands, with more than 22 hotlines serving 9 countries. Lily is a Net Promoter Certified Associate and a strong customer experience advocate. She co-authored an article on “Customer Centricity, a core Postal DNA”, published in the series “Reinventing the Post”.
In addition to driving the customer service strategy for the SingPost Group, she works closely with the UPU to enhance service quality on the global level. Prior to joining SingPost, Lily spearheaded the first outsourced offshore contact centre project for SingTel, Singapore’s largest telecommunications company.
Jessica Lowrance currently serves as the President-Elect of the Association for Postal Commerce (PostCom). She came to PostCom after working in different positions within the pricing department at the U.S. Postal Service. Her area of responsibility dealt mainly with the many aspects of Negotiated Service Agreements. Jessica has worked with many customers within the industry to develop, file, and implement these customized contracts. She has served as a witness for the Postal Service before the Postal Regulatory Commission. Jessica has been recognized on numerous occasions for her outstanding work within the Postal Service through various departmental awards.
Jessica has been awarded the designation of Certified Association Executive by the American Society of Association Executives. She has authored and presented papers at national and international conferences on postal policies, economics, and operations sponsored by the Rutgers University Center for Research in Regulated Industries (CRRI). She is a member of Women in Logistic and Delivery Services (WILDS), and the Professional Pricing Society.
Jessica is also a two-time state champion, high school girls’ lacrosse coach. She also serves as a women’s lacrosse official. She received her master degrees in marketing and management from Strayer University and her bachelor’s degrees in economics and marketing from Lynchburg College in Lynchburg, VA.
Gregory Mackin is the CEO of ParcelHome Limited of Ireland. He founded the company in 2013 with the aim of optimizing last mile delivery issues. Parcelhome is the leading provider of smart letter box electronics and has
live commercial products in Belgium and France. All leading carriers support the solution. Prior to working in the logistics space, Greg Mackin worked in finance at Bain Capital. He holds an MBA from Harvard.
With an extensive background in strategic communications and executive-level advocacy, Jonathan Margulies leads the development of Winterberry Group’s research and thought leadership initiatives—including its popular series of white papers, economic analyses and working collaborations with industry and trade associations around the globe.
Mr. Margulies is a recognized authority on issues of concern to enterprise marketers and publishers, as well as the community of technology developers, service providers and financial sponsors that support their efforts. Since joining Winterberry Group in 2004, he has spearheaded the development of more than two dozen high-profile research papers, all exploring the strategic and operational implications of data, technology and media innovations—including programmatic audience development, omnichannel customer strategies and data management platforms. Additionally, he has led over 100 intensive consulting engagements—helping clients tackle an array of challenges including long-range strategic planning, operations alignment, product roadmapping, budget forecasting and M&A target identification.
Mr. Margulies sits on the Interactive Advertising Bureau’s Data Council, and his perspectives have been published or cited by nearly all major industry trade publications. Prior to joining the Firm, he served as communications director for the Sergeants Benevolent Association, a 10,000-member organization of New York City police supervisors. Earlier, he held positions in marketing, public relations and digital media at British Airways USA, Burson-Marsteller, Hill & Knowlton and the New York Mets baseball club.
In addition to his work at Winterberry Group, Mr. Margulies oversees the delivery of pro bono consulting services to New York-area non-profit organizations as an account director with the Taproot Foundation. He received a B.S. in economics, with a concentration in management, from the Wharton School of the University of Pennsylvania.
Director of Innovation and Quality
John McConnell joined An Post in January 2009 as Head of Quality and was appointed to his current position of Director of Innovation and Quality in September 2014. He is responsible for enabling and stimulating Innovation through the organisation and managing the integration and evolution of enterprise-wide innovation processes, tools and programs. He is also responsible for the implementation and maintenance of the Six Sigma, Continuous Improvement Program and ISO Quality Management Systems throughout An Post.
He has broad experience of numerous Industries holding senior management positions in Élan Corporation, Baxter Healthcare and latterly as Vice President of Business Process Improvement in Syncreon based out of Michigan.
Chief, International Postal Policy Unit
Office of Specialized and Technical Agencies
U.S. State Department Bureau of International Organizational Affairs
Joe Murphy is the chief of the International Postal Policy Unit of the Office of Specialized and Technical Agencies in the U.S. State Department’s Bureau of International Organization Affairs. In this capacity, Mr. Murphy coordinates efforts to support the Secretary of State in discharging his responsibilities for the formulation, coordination, and oversight of foreign policy related to international postal services and other international delivery services. He leads U.S. delegations to meetings of the Universal Postal Union’s Postal Operations Council and Council of Administration and serves as the executive director of the State Department’s Advisory Committee on International Postal and Delivery Services.
Neel Murthy is the CEO & Co-Founder of Swapbox. He graduated from Stanford University with a BS in Computer Science and was an MS/MBA candidate before dropping out to pursue Swapbox, a fully automated postal kiosk solution that sends and receives packages for consumers asynchronously.
Neel is an alumnus of Y Combinator, Zynga – where he developed the With Friends franchise, and other startups specializing in product development and user experience focused design thinking.
Prior to his endeavors in entrepreneurship, Neel attended Stanford University. Originally on the path to becoming a doctor, he eventually found a different way to help people and became enamored with the study of Human Computer Interaction. His focus was figuring out how computers and technology can help people do more with less.
Vice President, Development and Innovation
Claudia Pletscher is heading the new Department within Swiss Post that focusses on the development and innovation with new business models at the interface of the digital and the physical world, directly attached to the CEO. Her professional background is based on Consulting, Business Development & Sales as well as management of transformation programs in international environments aiming at the set up and development of new topics. Claudia Pletscher is holding a Master of Law (Universities Berne-CH and Poitiers-F) and a MBA (UK) and has spent the past years in the Management line as responsible for the DACH Region of the digital Transformation Programs of large international Clients of a global Company.
Director of Data Services Products
Lisa Rapp is a 12 year veteran in product management, and program management. At Acxiom, Lisa has P&L responsibility of over $100MM and product management responsibility for multiple product lines. As Acxiom’s Director of Data Services, she is responsible for leading the evolution of Acxiom’s DaaS API, which allows developers to accelerate innovation and integrate with Acxiom’s significant data assets. She has extensive experience with consumer data, having served in multiple roles in Acxiom’s customer data integration group including subject matter expert, program manager, and product owner. A strategic thinker, Lisa is passionate about leveraging technology to solve business problems and drive value. Lisa resides in Little Rock, AR and is a graduate of Furman University. When she isn’t working, she enjoys spending time with her family.
Bell and Howell
Ramesh Ratan is CEO and member of the board of directors of Bell and Howell, a leading global provider of multi-channel communications and commerce solutions. He is also a member of the board of directors of BCC Software LLC, a Versa Capital company.
Previously at Pitney Bowes, as President, Marketing Services Solutions, Ramesh developed a new business platform to drive revenue growth via partnerships with global marketing data services providers. As President of the $600 Million Pitney Bowes Document Messaging Technologies business, he drove profitability and revenue growth by consolidating multiple country organizations and integrating three acquired companies into a single global business unit.
Earlier, as Chief Operating Officer at the Direct Marketing Association, Ramesh led a new growth strategy focusing on data- and analytics-driven marketing. His prior roles included President, Americas of Vocaltec, the company that pioneered Internet telephony, and senior executive roles at Lucent Technologies, where he led the development and launch of the Saras Softswitch business. He created the first prototype within two months and negotiated the first industry contract for $250 million. Within one day, this deal added $8 billion in market value to shareholders.
In his early career, at Bell Laboratories in roles from founder of the AT&T Consumer Lab to Director, Lucent Bell Labs Technology Management Science Center, Ramesh directed the design and implementation of over 6,000 consumer experiments in video, Internet and communications services that lead to product and service innovations generating an estimated $40 billion in AT&T revenue over ten years.
Ramesh received a BSc in mathematics and graduated 1st class with Distinction and Honors at the University of Poona in Poona, India. He also received an MBA with honors from the Jamnalal Bajaj Institute of Management, a program established as a partnership with Stanford University and obtained a PhD at the University Of Pittsburgh.
John Reis is the Head of Retail for Canada Post Corporation. John has been with Canada Post for 15 years and has been the head of retail over the past 5 years. He operates 6,300 post offices through-out Canada which is a country with the second largest land mass in the world that covers 10 million square kilometers. His network of post offices which include 3,800 corporate stores and 2,500 franchises generate over $1.2 Billion in revenue, delivers to 1.2 million civic addresses, and over 40 million parcels. He owns the relationships with all of the franchises which includes Strategic Accounts like Shoppers Drug Mart, London Drugs, Rexall, Sobeys and Loblaws. He also has Line of Business ownership manages categories like Moneygram, Money Orders, Reloadable Prepaid Cards & Packaging products.
The focus of his team is on improving the customer experience while improving operational efficiencies . In 2015 John and his team launched the first concept store in Canada. The Richmond Hill store located in North Toronto is considered a lab where new concepts will be developed and tested. This innovative store that focusses on the high growth parcel business features a drive through, parcel kiosk, automated parcel induction unit, vending machine, change room, and Wifi.
Prior to Canada Post John held a series progressive sales and marketing roles with Cadbury Trebor Allan, a packaged goods company.
Bob is a senior management consultant, an adjunct professor of public policy at Georgetown and a former government executive with more than three decades of experience providing strategic counsel to senior leaders and serving in management positions in the federal government. He has been deeply involved with postal and delivery industry matters for the past 20 years since being recruited by the Postmaster General to the position of Vice President for Technology Applications of the USPS. In that position, his mission from 1993 through 1996 was to lead the development and implementation of a digital strategy for the Postal Service to answer the challenge of the Internet. He led the group that was responsible for developing kiosk services (deploying more than 5,000 kiosks), a hybrid mail demonstration, the Electronic Postmark, the First Class Phone Card, the Web Interactive Network for Government Services (WINGS) and the first tests of CONFIRM. In 1996 he became Vice President for Strategic Planning of the USPS and continued to serve on advisory panels guiding the digital initiatives of the USPS for the next five years.
While leading strategic planning Bob lead the development of the Five-Year Strategic Plans of 1997 and of 2000 which forecast mail volume decline and discussed its implications. He was responsible for leading the development of the performance planning system under GPRA and the first Transformation Plan in the fall of 2001. Since 2001 when he returned to private sector management consulting, his clients have included the Treasury and the President’s Commission on the USPS, the USPS, the inspector General of the USPS, the National Association of letter carriers (after being introduced by the Postmaster General) numerous mailing customers and trade association leaders as well as foreign posts and postal suppliers. In sum, Bob has a unique 360° perspective of the dynamics of the postal ecosystem and it’s implications for new product development and postal strategy. He has served these various client needs through his boutique management consulting firm, Transformation Strategy, and as a senior advisor to a number of global consulting firms including AT Kearney, IBM, the Monitor group (now monitor Deloitte) and Accenture. He has also worked with specialized firms such as IHS Global Insight.
Bob’s Expertise – E-commerce,. strategic planning, performance planning and assessment, managing product innovation, competitive analysis, market research, marketing and global postal transformation.
Jim Sauber, Chief of Staff, National Association of Letter Carriers (NALC), James is responsible for coordinating the research, collective bargaining, public policy and legislative activities of the union at the direction of NALC President Fred Rolando and on behalf of the union’s 275,000 members. Returning to PostalVision 2020, Sauber also will participate in discussing policies around the future postal ecosystem.
Kathy has worked for over 30 years in the postal industry, starting with 11 years at the USPS, then transitioning to a variety of industry roles including Vice President of the Association for Postal Commerce (PostCom), before starting her own consulting business in 2000. For the past 15 years, she has provide consulting services to PostCom and other mailing industry associations, as well as mailing software vendors, service providers and mail owners. She now serves PostalVision2020 as Director of Community and Brand Development Director.
Business Insider Intelligence
Cooper is a senior analyst for BI Intelligence, Business Insider’s industry research service. Previously, he was a consultant to the Federal Reserve Bank of New York and Witherspoon Media Group. He studied computer science at Harvard University and interned for The Huffington Post and Business Insider. Twitter: @CooperASmith
Hon. Robert Taub was sworn in as Commissioner in October 2011, following his nomination by President Barack Obama and confirmation by the United States Senate. Commissioner Taub has more than 25 years experience in public service. At the time of his appointment as Commissioner, Mr. Taub had been the Special Assistant to Secretary of the Army John M. McHugh since October 2009. In this role as an Army Department senior executive, he was one of the principal civilian advisors to Secretary McHugh, helping him oversee a workforce of more than 1.2 million people, and manage an annual budget over $200 billion.
Before his appointment to the Army, Mr. Taub served as Chief of Staff to U.S. Representative John M. McHugh for the preceding decade. As Chief of Staff, he oversaw the day-to-day operations of Representative McHugh’s staff and offices in Washington, D.C. and Northern New York State. In a variety of leadership roles on the U.S. House Oversight & Government Reform Committee for 12 years, Mr. Taub also worked closely with Congressman McHugh on matters relating to the nation’s postal and delivery sector. He crafted Representative McHugh’s legislation for modernizing America’s postal laws for the first time since 1970, culminating in passage of the Postal Accountability and Enhancement Act in 2006. Mr. Taub also helped Representative McHugh conduct hearings and investigations into postal operations that ultimately led to the enactment of a dozen other postal laws.
During his tenure in public office, Mr. Taub has addressed numerous national and regional conventions of postal employee organizations, mailing industry groups, and government and academic conferences both in the U.S. and abroad, on issues confronting the postal sector. The Inspector General of the U.S. Postal Service, postal employee unions, and mailing industry associations and nonprofits have all recognized Mr. Taub with several awards and honors.
Mari-Ellen Testa is a Director in the PwC Washington Federal Practice focused on business development and delivery of multi-disciplinary solutions, with an emphasis on IT program management, financial management, and change management services for the General Services Administration (GSA), Department of Labor, Department of Energy and the U.S. Postal Service. She has over 27 years of experience helping federal clients improve their people, processes and use of technology. Mari-Ellen has significant experience leading transformation initiatives, and helped several agencies evaluate their back office support functions to increase efficiencies, achieve economies of scale, lower costs and explore service delivery models to better focus limited resources on mission activities. She currently leads an initiative to effect behavior change within the GSA’s Facilities Management and Service Program (FMSP) to help building managers adapt to changing competency requirements and building technologies.
Mari-Ellen is a leader in PwC’s Finance Competency, leading Public Sector Shared Services intellectual capital development and training courses. She also serves on the board of the DC Chapter of the Association of Government Accountants.
Dr. Tipping is the North American Partner lead for PwC Strategy& Transportation and Logistic. His consulting career covers over 25 years with both Strategy& and the predecessor Booz firms. His expertise is in strategic responses to transformational disruption. His client base spans commercial and public sector transportation and logistics clients globally.
For over two decades Dr. Tipping has authored numerous publications on disruption, transformation and operating model responses. Examples include: Commercial Transportation Trends (2016), Impact of Reduced Oil Prices on the Transportation Sector (2105), Same Day Delivery – Not so Fast (2013), Delivering Efficient Government Services (2008), Transformation Agents (2001)…
Dr. Tipping has dual (US and UK) nationality. He holds an MBA from the London Business School, a PhD in Semiconductor Engineering from Reading University and a 1st Class Honours Degree in Physics with Mathematics also from Reading University.
Elmar Toime is an independent advisor to the postal sector based in London. He is chairman of the Postea Group, a postal technology group incorporated in 2006 and a member of the Supervisory Board of Deutsche Post DHL, the world’s leading logistics company. Elmar was the chief executive of New Zealand Post Limited from 1993 to 2003 and Executive Deputy Chairman of the Royal Mail Group from 2003 to 2004, a position that included roles as chairman of the management board and chairman of GLS, a European parcels group. Elmar has been recognised in a life-time achievement award for leadership in the postal industry. He is also a non-executive director of the Qatar Postal Services Company and of Blackbay Ltd, a mobility solutions technology group. Born in Italy, Elmar grew up and was educated in Melbourne, Australia and has qualifications in Science and in Economics from the University of Melbourne. He is a Fellow of the Institute of Management New Zealand and a Fellow of the Royal Society for the Arts, Manufactures, and Science.
Vice President of New Products
Dan Treiman is VP of New Markets at Doorman. Dan leads efforts to scale the company into future markets, having added New York and Chicago to the company’s first location of San Fransisco in 2015. Previously, Dan was co-founder of HelloFresh, the first nationwide meal-kit delivery company in the US, where he acted as COO and took the company from launch to millions of meals delivered annually to the entire contiguous US.
Giselle E. Valera was named vice president and managing director, Global Business, effective June 1, 2011. She is responsible for managing the Postal Service’s worldwide trade with a focus on international business management, international financial and commercial analysis, global network strategy and technology, and international relations. She reports to the chief marketing and sales officer, executive vice president. Since January, Valera served as acting associate director of Strategic Planning. Before that, she worked as executive director for global finance and business analysis, where she was responsible for ensuring Global Business operated as a profit center; monitored business performance; and oversaw cost management, financial reporting and analysis. She was instrumental in many successful filings with the Postal Regulatory Commission for Global Business, including the introduction of new product and service offerings to grow international business.
As a former associate partner of the IBM Corporation, Valera served as a Postal Service consultant for many years. From 2002 through 2006 she worked on several projects for Supply Management, Network Operations and Global Business, including the Evolutionary Network Development program. Valera has a master’s degree in International Affairs from George Washington University and a Bachelor of Arts degree from Tufts University. She was born in Lima, Peru, raised in south Florida, and now resides in northern Virginia.
Philip Warker currently serves as a Senior Policy Advisor for Transportation and Cargo in the Office of Policy at the US Department of Homeland Security. In this role, he advises senior officials on the development, analysis and execution of Homeland Security policy related to cargo, transportation and border security.
Prior to this appointment, Mr. Warker served as a Senior Advisor in the Departmental Office of International Affairs, where he directed Latin American affairs and collaborated globally to help secure the international postal supply chain. Prior to this, he served as the Deputy Border Coordinator for Mexico at US Customs and Border Protection. Mr. Warker also provided his leadership to a number of branches at Customs and Border Protection, including Export Control, Manifest and Conveyance, Cargo Control, Cargo Release, and International Advisory Programs. He also served as the Port Director in Portland, Maine and was the Manager for European Union Affairs and the Program Manager for International Mail.
Mr. Warker’s work experience outside Homeland Security includes serving in a number of international affairs and operational roles at the US Postal Service, including an assignment at the Universal Postal Union in Bern, Switzerland. He was responsible for international negotiations and oversaw a variety of logistics programs. He also served as an Economist at the US Department of Labor.
Anthony Watson, head of Business Development, will discuss how innovator ShipBob is changing the way people ship. ShipBob is a smart phone application which allows consumers to ship items by a simple click of their mobile phone camera. The customer takes a photo of the item they want shipped and tells ShipBob where and how they want it shipped. A ShipBob agent comes to their location and collects it, then packages it and ships it via their chosen carrier.
Deputy Inspector General
U.S. Postal Service Office of Inspector General (OIG)
Tammy Whitcomb was appointed as the Deputy Inspector General for the U.S. Postal Service Office of Inspector General in November 2011. Prior to her current appointment, Tammy served as the Assistant Inspector General for Audit. Tammy came to the Postal Service in November 2005 as an Audit Director.
Tammy started her government career at the Internal Revenue Service (IRS) Inspection Service, and transitioned with them as a part of the new Treasury Inspector General for Tax Administration (TIGTA), established in early 1999. During her career at TIGTA, she was an Audit Manager in Dallas, TX for several years before coming to Washington D.C. as the Director of the Office of Management and Policy.
Tammy holds a Bachelor’s Degree in Accounting and Business Administration from W. J. Bryan College in Dayton, Tennessee and is a CPA, a CIA, and a CISA. She and her husband Richard have 3 children, Zack, Claire, and Ethan, and reside in Virginia.