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Challenges and Opportunities in the Returns Supply Chain | PostalVision 2020

Challenges and Opportunities in the Returns Supply Chain

“Return to the Future”

REGISTER NOWOnly a Few Seats Left!


Sept. 17, 2018 (Arlington, Va.)  –  Register Now!  There are only a few seats left before this event will be SOLD OUT!

The word “reverse” has long had a negative connotation, wrote Logistics Management in a recent article, but in today’s era of the “fickle ecommerce customer, the reverse loop represents an untapped opportunity for hard-working, imaginative logistics managers and their third-party logistics partners.”

As noted in our recent article published in PARCEL magazine, despite the ways that outgoing parcels and return parcels are similar, there are some significant differences in the processes and in the supply chains.   Industry analysts say that it costs ten times as much for products to go backward in the supply chain in comparison with forward.  Analysts also expect online sales to continue to grow as a share of overall retail sales, driving growth in the number of goods navigating the last mile complexities.  And an increase in online sales generates an uptick in returns, meaning that in the future, the last mile needs to also be optimized as the first mail, offering both delivery and pick up solutions, while handling greater volume.

Join us this Thursday (Sept. 20, 2018) for a special one-day event from PostalVision 2020 and the Reverse Logistics Association (RLA) where focus on the reverse logistics supply chain will be front and center!  In a session dedicated to discussing the returns supply chain, moderator David Robinson, Vice President, Client Innovation, Pitney Bowes; Gene Ficarra, Assistant Vice President Commercial Sales and Operations, SourceAmerica; Nicholas Isasi, Executive Vice President, DM Transportation; and Michael Sundel, Founder, WorldPak; will look at challenges and opportunities from different points in the returns supply chain.

Be sure to register NOW while a few seats are still available!   Other sessions included in the one-day event agenda will cover topics such as an overview of the returns/reverse logistics supply chain, market trends, solutions from shippers and intermediaries, and more!  See the full agenda and speaker bios!

The September 20th event will be held at the Schar School of Policy and Government, Founders Hall, George Mason University, in Arlington, VA, from 8:00 am – 5:00 pm, with onsite reception to follow from 5:00 pm – 7:00 pm.


david robinson li

Moderator:  David Robinson
Vice President, Client Innovation
Pitney Bowes

David Robinson is Vice President of Client Innovation for Pitney Bowes, with his focus being value creation for Pitney Bowes clients. Dave started with Pitney Bowes in 2000 and has been fortunate to have served in a variety of roles, across different business units for 16 of the past 18 years (2 years outside of PB). Nearly every role he served had a focus on serving the client and working to ensure their success.

Pitney Bowes is a global technology company providing commerce solutions that power billions of transactions. Clients around the world, including 90 percent of the Fortune 500, rely on the accuracy and precision delivered by Pitney Bowes solutions, analytics, and APIs in the areas of ecommerce fulfillment, shipping and returns; cross-border ecommerce; presort services; office mailing and shipping; location data; and software. For nearly 100 years Pitney Bowes has been innovating and delivering technologies that remove the complexity of getting commerce transactions precisely right.


gene ficarra

Gene Ficarra
Assistant Vice President Commercial Sales and Operations

Gene Ficarra, Assistant Vice President of Commercial Sales and Operations at SourceAmerica, brings more than thirty years in launching, building, and managing new lines of business.  Established in 1974, SourceAmerica creates job opportunities for a skilled and dedicated workforce of people with disabilities. SourceAmerica is the vital link between the federal government and commercial companies that procure the products and services provided by this exceptional workforce via a network of more than 750 community-based nonprofit agencies (NPAs). Areas of focus for SourceAmerica’s Commercial business development include Recycling, Commercial Products, Consumer Product Packaging, Staffing, and eCommerce. Mr. Ficarra joined SourceAmerica in 2007 as the Senior Program Manager for the Supply Chain Management services, and he launched new lines of business nationwide to include Supply Chain Management, Reverse Logistics, and Facilities Management. Prior to joining SourceAmerica, he served as Vice President, Operations for Goodwill of Greater Washington, Supply Chain Management Subject Matter Expert for Goodwill International, Director of Logistics for a national retail company, and President and Owner of a chain of businesses in the New York City metropolitan area. Mr. Ficarra has a Bachelor of Science degree from the State University College at Buffalo.


Nick Isasi

Nicholas Isasi
Executive Vice President
DM Transportation

Nicholas Isasi is the Executive Vice President at DM Transportation based in Boyertown, Pa. (www.dmtrans.com). DM offers logistics management solutions to companies focused on solving their forward and reverse shipping challenges. In addition to currently working with a number of widely recognized ecommerce and retail clients Nicholas previously managed logistics for Time Warner which included Time, AOL, Time Warner Cable, HBO, Atlantic and Elektra Records, Warner Brothers Studios and New Line Cinema.



Michael Sundel

A lawyer by training, Michael began his career as a banking associate with a New York City corporate law firm. Following a stint with the Commodity Futures Trading Commission, he served as USPS International Law Counsel from 1990 to 1995. While there, Michael provided advice on the commercial aspects of the USPS’s international product offerings and wrote the winning response to L.L. Bean’s RFP for delivery service to Japan. He left the USPS in 1995 to form WorldPak, Inc., with the idea of providing U.S. mail order companies with an easy-to-use package delivery service to Canada. The service was virtual in the sense that WorldPak entered into agreements with partners for each step of the delivery process, from pickup, to linehaul, to customs clearance, to end delivery. It quickly became apparent that WorldPak needed to develop its own specialized software not only to interact with these partners, but also to supplement some of their out-of-date systems. Over time, WorldPak’s business shifted to providing some of its original partners with consulting, customer service, and IT-related services. Today, Michael makes sure that WorldPak’s employees focus on areas where they have actual first-hand operational experience, so that they can identify problems and then use their IT expertise to figure out how to solve them using the most appropriate modern technologies.


This latest round of speakers join the exciting roster of confirmed speakers already announced (see complete agenda posted on PostalVision web site).

For more information or to Register to attend the event, check out the PostalVision 2020 web site.

About the Reverse Logistics Association (RLA)

The Reverse Logistics Association (RLA) is a members’ driven, global trade association for the returns and reverse industry, offering information, research, solutions and services for Manufacturers, Branded, and Retail companies from Third Party Providers. Our goals are to educate and inform Reverse Logistics professionals around the world, and be the voice of the reverse industry.  For more information, visit http://www.rla.org.

About PostalVision 2020

The PostalVision 2020 Initiative Mission is “to serve as an independent transformative cause that inspires imaginative thinking, stimulates provocative conversation and influences the reinvention of American Postal Services in 2020 and beyond.”  Since 2011, we have been engaging stakeholders from all across the postal platform and beyond in a critical conversation about what future generations should have in the way of Postal Services in America.  For more information visit http://www.postalvision2020.com.

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