Panel to Focus on Consumer Returns Experience

“Return to the Future”

Registration Now OPEN!

August 27, 2018 (Arlington, Va.)  – Just like with their parcel deliveries where consumers want it “fast, free and easy,” the product returns customer experience is just as important and has similar consumer demands!  More often, consumers want the way they can return products they have purchased in-store or online to be easy, convenient, and – of course – “free!”  According to the National Retail Federation’s 2017 Holiday Shopping Behavior Survey, nearly 2/3 of holiday shoppers made at least one return in the 2017 holiday season, and while more than 80% described the process as “easy,” for those who experienced friction in returns, 64% said they would be hesitant to shop at that retailer ever again.  How do retailers understand, react to, and even drive customer expectations and satisfaction with their returns policies and processes?

“Return to the Future,” a one-day event to be held on September 20, 2018, presented by PostalVision 2020 and the Reverse Logistics Association (RLA) will include a variety of sessions and panels focused on product returns, including a session aimed at learning about and discussing the customer experience challenges and innovations around returns.  Panelists for the session will include moderator Jim Rallo, President & CEO of Liquidity Services Inc. (LSI); and Peter Sobotta, co-founder/CEO of ReturnLogic; who join previously announced panelists Ed Stashluk, Chief Architect, Fulfillment, Delivery and Returns for the Pitney Bowes Commerce Services group; and Jay Smith, USPS Director of Product Management, Shipping.

The September 20th event will focus on the growing opportunities, challenges, innovations and more being seen with product returns and reverse logistics.  The event will be held at the Schar School of Policy and Government, Founders Hall, George Mason University, in Arlington, VA, from 8:00 am – 5:30 pm, with onsite reception to follow from 5:30 pm – 7:00 pm.  Sessions included in the one-day event agenda will cover topics such as an overview of the returns/reverse logistics supply chain, market trends, consumer & retailer perspectives, solutions from shippers and intermediaries, new technology and innovation in the ecosystem, new returns models and more!

Jim Rallo LI picJim Rallo serves as President, Retail Supply Chain Group (RSCG) for Liquidity Services Inc. RSCG helps hundreds of the world’s top retailers and consumer OEMs maximize return for overstock and returned inventory while enhancing and protecting their brands through multi-channel remarketing, return to vendor outsourcing, and product refurbishment. Under his leadership, the team provides clients with better service, scale, and results than any other provider, ensuring the full value of their surplus is captured. Jim previously served as Chief Financial Officer and Treasurer of Liquidity Services from 2005 to 2015.

sobotta

Peter Sobotta is the co-founder and CEO of ReturnLogic, a software and analytics company that helps retailers improve the customer experience and optimize their product returns strategy.  Before starting ReturnLogic, Peter served 10 years in the U.S. Navy as a Supply Corps Officer providing logistics and operational support to forward deployed forces. After a successful naval career in logistics and later software development, Peter turned these skills to co-found and launch recoupIT, an Information Technology Asset Disposal business that he successfully grew and led for 10 years.  As the CEO of ReturnLogic, Peter now helps ecommerce retailers successfully implement a returns strategy that wins customer loyalty and drives bottom line growth.

Jay Smith_008_03_14_2018

Jay L. Smith, Director, Product Management, Shipping, USPS, has been with the USPS for 26 years with much of his experience in the Sales organization.  Most recently he was Manager of Strategic Account Operations where he led a team to close new sales opportunities and manage relationships with many of the largest domestic ecommerce companies.  He has played a vital role in the development of innovative new products such as Parcel Select Same Day DDU Entry, Parcel Select Sunday Delivery and a number of other initiatives.  Additionally, he has effectively negotiated several Package Service NSA’s for outbound & return shippers, Customized Delivery Agreements and Marketing Agreements.  He is responsible for the management of all shipping products and the development, implementation and coordination of strategies consistent with long-term organizational goals that optimize volume, revenue contribution and drive business performance within the shipping market.  Jay is graduate of Management Leadership Program, Sales Advanced Leadership Program, Advanced Leadership Program and Lean Six Sigma and Central Michigan University.

Stashluk

Ed Stashluk is Chief Architect, Fulfillment, Delivery and Returns for the Pitney Bowes Commerce Services Group. Ed joined Newgistics at the company’s inception and has since brought impressive expertise to his work with Fulfillment, Delivery and Returns technology architecture, along with distinguished leadership as a Software as a Service provider. Newgistics was acquired by Pitney Bowes in September 2017 and Ed is current Chief Architect for Fulfillment, Delivery and Returns for the Pitney Bowes Commerce Services group.  Ed spent the first part of his career at IBM in semiconductor research and development and as an architect in IBM’s Global Services division. He has developed patented technology and led innovative technology development at Cirrus Logic, DSC/Alcatel, and Pervasive Software prior to joining Newgistics.

This latest round of speakers join the exciting roster of confirmed speakers already announced for this great one-day event, including:

  • Accenture and USPS OIG to Share Latest Returns Research. Joining the great line-up of speakers for the upcoming September 20, 2018, “Return to the Future” event to be held in Arlington, VA, are Brody Buhler, Global Managing Director, Post and Parcel industry, Accenture; and Dr. Ian Stanford, Public Policy Analyst, USPS Office of Inspector General (USPS OIG). Both Buhler and Stanford are no stranger to PostalVision events, having presented at the group’s annual events for the past few years. Buhler at the Sept. 20th event in his presentation titled, “Reverse Logistics – the Next Battleground,” will present Accenture’s latest research on ecommerce returns, and Stanford will share the USPS OIG’s recent research around the reverse logistics supply chain and returns trends.
  • Academic Leaders Join Speaker Line-Up for Returns Event. The event will feature a keynote presentation on the impact of emerging online technologies on product returns by Dr. Michael Galbreth, Head of the Dept. of Business Analytics and Statistics at the University of Tennessee’s Haslam College of Business. In addition, the event will include introductory remarks by the Hon. David Williams, distinguished professor at the Schar School of Policy and Government at George Mason University.
  • USPS Executives to Speak on Returns Solutions. USPS Vice President of Product Innovation Gary Reblin and USPS Director of Product Management, Shipping, Jay Smith both will be speaking at the returns event, with presentation focusing on how the USPS is working to build and enhance its product returns solutions and support the returns/reverse logistics and retail ecosystems.

More exciting speakers and panelists for the event will be announced in the coming weeks and will include representatives from academia, shippers/carriers and other supply chain businesses, retailers, and more!   If you are interested in participating as a speaker/panelist, please contact us.

For more information or to Register to attend the event, check out the PostalVision 2020 web site.  For information on sponsor and exhibit opportunities, contact John Sasso or John Callan.

 

About the Reverse Logistics Association (RLA)

The Reverse Logistics Association (RLA) is a members’ driven, global trade association for the returns and reverse industry, offering information, research, solutions and services for Manufacturers, Branded, and Retail companies from Third Party Providers. Our goals are to educate and inform Reverse Logistics professionals around the world, and be the voice of the reverse industry.  For more information, visit http://www.rla.org.

 

About PostalVision 2020

The PostalVision 2020 Initiative Mission is “to serve as an independent transformative cause that inspires imaginative thinking, stimulates provocative conversation and influences the reinvention of American Postal Services in 2020 and beyond.”  Since 2011, we have been engaging stakeholders from all across the postal platform and beyond in a critical conversation about what future generations should have in the way of Postal Services in America.  For more information visit http://www.postalvision2020.com.

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