It’s not always about the Postal Service. Mail System Providers (MSPs) are a critical part of the mailing industry value chain, standing between major mailers and the Postal Service. They provide a wide variety of services and are influential in determining the overall value of the mailing experience. However, they...

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The recent announcement of postal finances brought the usual commentary. It might be refreshing to pause and think about the implications of a recent article in BusinessWeek (August 4-10, 2014) which described some of the challenges facing Coca-Cola, an American brand icon, with 2013 sales of over $79 billion. Some of...

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One of the performance measures used by the Postal Service is customer satisfaction. So, how does the Postal Service measure customer satisfaction, and how does it do? Does it really matter? Everyone Has an Opinion, But Anecdotal Information can Be Misleading Almost everyone has years of personal experience with...

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Check out this video from PostalVision 2020 where prominent speakers discuss their participation in the PostalVision2020 event.  

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Some postal policy discussions often seem particularly narrow and divorced from a framework that might generate more imaginative solutions. Land Line Telephony and the Withdrawal of Universal Service Land land line service providers are in deep trouble.  Many people have become “untethered” and use mobile...

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