The point of this post is not to demonize any side of the issue but rather to highlight the inherent problems that the ecosystem has when it comes to dealing with its largest issues. It should be expected that each side will fight for their own interest and finding a compromise that everyone can agree is an extremely...

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The mailing and shipping industry has been built around decades of manageable incremental innovation. The result is an ecosystem and postal operating system that is far better than it was just a few years ago. This model now faces disruptive innovation in the marketplace (alternatives to mail) and in core operating...

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Whatever else the Postal Service is, it is first and foremost a delivery channel. Its operations are built around materials handling, distribution and logistics. Within that framework, it has been very innovative and successful. With so much attention focused on governance – the business model, regulation and...

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The millennial generation was born into a world that was rapidly becoming digital. For many computer technology is taken for granted and even the concept of life without an internet connection seems impossible. Being born into this world leaves a millennial with an embracing view of new technology and media. What...

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Postal policy is, well, focused on the Postal Service. We talk endlessly about service performance quality and the prices of the mail channel. But this is only part of the story, perhaps not even the most important part. Improvements in the channel may not be as critical to the organization and its supporting industry...

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